The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution programmes that transform core processes in our customers businesses. An experienced programme manager, you will assume end-to-end responsibility for the delivery of complex programmes at scale, proactively identifying and managing both business and technical risks, resolving issues, escalating when appropriate, and driving projects to successful completion, while exceeding customer expectations. In this role you will combine domain understanding of the energy industry, programme delivery and the technical understanding to drive successful implementations of AWS-based solutions for our customers. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment back to customer outcomes and value drivers. Applying AWS frameworks and mechanisms such as Working Backwards, Well-Architected and Cloud Adoption Framework while demonstrating business and technical credibility across diverse stakeholders, you will help our delivery teams to distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact. This specific role is focused on assisting our energy customers to transform and digitise their supply chain operations both in capital project and operations phases, impacting capital expenditures P&L and supporting downstream processes.
Responsibilities
* Define and develop the supply chain direction for AWS customers and internal AWS teams designing, building, optimizing, transforming and migrating applications, software, and services on the AWS platform
* Structure and guide our customers through their transformation journey, collaborating widely with business stakeholders to understand supply chain requirements and opportunities and translate them into technical solutions
* Build deep relationships with senior supply chain and IT customers to enable them to leverage the cloud effectively to rapidly build supply chain solutions
* Act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain, Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO)
* Participate in architectural discussions to help design and architect scalable data solutions on AWS to integrate multiple supply chain systems including WMS, TMS, ERP, and IoT devices
* Designing and delivering business transformation programmes and projects using digital technology on the AWS Cloud
* Leading supply chain conversations within Energy customers to identify opportunities to transform end to end business processes of our customers
* Supporting the business to think about their problems in an Amazonian and innovative way driving business outcomes
* Leveraging comprehensive knowledge of supply chain, the energy industry and AWS services, architectures, and best practices to guide technical decisions and strategic planning
* Leading complex team of customer, AWS and partners
* Building deep strategic relationships with senior business and technical customers and acting as a trusted advisor within the supply chain function
* Mentoring and developing project team members within the supply chain function, across the energy domain and to better deliver complex transformation initiatives.
* Partnering with ProServe Sales in identifying future supply chain roadmaps and accelerating customer innovation to increase business value through cloud adoption.
Qualifications
* Master's degree or above in engineering, commerce, business administration or equivalent
* 15 years or more of total professional experience
* 5 to 10 years' experience across Energy, Supply Chain and Digital Solutions/Cloud development
* Extensive experience of managing complex multi‑year projects or multi‑stream programmes that have a large‑scale business transformation impact and proven realization of business benefits
* Project/programme management professional qualifications
* Fluency in English; advantageous French, Spanish, Italian and Arabic
* AWS experience preferred, with proficiency in a wide range of AWS services and certifications (AWS Cloud Practitioner)
* Experience of hydrocarbon/electron supply chains in addition to materials supply chains
* Experience of core supply chain infrastructure set‑up (supply chain strategy) as well as supply chain operations
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