Voice and Unified Communications Engineer
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Job Summary
We are seeking an experienced Voice and Unified Communications Projects Engineer (MS Teams Administrator) to support the delivery of major telephony and unified communications transformation programmes across ELFT. This role requires a hands‑on project engineer, not a service desk or purely operational support background. The successful candidate must have strong experience in Microsoft Teams Voice administration and end‑to‑end UC migrations, particularly transitioning services from legacy voice platforms (PSTN, Avaya, etc.) to Microsoft Teams.
This is an on‑site role across East London, Luton, and Bedfordshire, with frequent travel between sites – own transport is essential. The candidate must be London‑based or within short commutable distance.
The environment is fast‑paced and requires someone who is organised, proactive, technically confident, and able to communicate effectively with clinical and operational leaders.
Main duties of the job
* Deliver hands‑on project work for the migration of legacy telephony services to Microsoft Teams Voice.
* Configure, deploy, and support Teams endpoints (handsets, headsets, common‑area devices).
* Carry out site‑based readiness assessments (network, Wi‑Fi, switching, cabling, device checks) alongside operational teams (Networks, Server, Voice & UC, etc).
* Work closely with the Voice & UC Programme team (PMs, BAs, etc.) to plan, prepare and execute cutovers.
* Engage directly with clinical teams, site leads, Estates, and Digital stakeholders.
* Perform Microsoft Teams configuration including:
o Auto Attendants, Call Queues, Resource Accounts
o Dial Plans, Calling Policies, Voice Routing
o Endpoint profile configuration
* Support number PORTs and coordination with third‑party telcos.
* Provide on‑site troubleshooting, user training and go‑live support.
* Maintain accurate documentation (workbooks, site inventories, cutover plans).
* Ensure all deployments follow Trust governance, downtime authority, and change freeze processes.
* Represent Digital Voice & UC as a subject matter expert on‑site.
About Us
Our mission is to make a positive difference to people’s lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Details
* Date posted: 19 December 2025
* Pay scheme: Agenda for change
* Band: 7
* Salary: £56,276 to £63,176 a year per annum Inc HCAs
* Contract: Fixed term
* Duration: 6 months
* Working pattern: Full‑time
* Reference number: 363‑CP7243712‑F
* Job locations: The Green, 1 Roger Dowley Court, London, E2 9NJ
Job Responsibilities
Project Delivery
* Lead site‑level technical delivery for UC migrations in line with project plans.
* Assist BAs in conducting detailed site surveys to identify required hardware, endpoints, VLANs, and infrastructure readiness.
* Perform physical deployment of handsets and related UC equipment.
* Ensure smooth migration for clinical and operational services, including receptions, crisis teams, community teams and inpatient wards.
Microsoft Teams Voice Administration
* Configure MS Teams Voice routing, policies, dial plans and user profiles.
* Build and maintain Auto Attendants, Call Queues and resource accounts.
* Configure and manage Teams‑certified handsets (Yealink or equivalent).
* Apply best practice for numbering, naming conventions, and governance.
Telephony Migrations & Support
* Migrate services from legacy systems (Avaya, BT, MSD, PSTN, etc.).
* Coordinate number PORTs with telco suppliers and ensure smooth cutovers.
* Test inbound/outbound routing, call flows, and contingency arrangements.
* Provide second and third‑line UC engineering support during go‑live.
Stakeholder Engagement
* Work with site managers, Estates, Digital Networks, SD‑WAN team, and other partners to ensure readiness.
* Communicate clearly with services about go‑lives, outages, and timelines.
* Provide training and on‑site guidance to staff where needed.
Documentation & Governance
* Maintain accurate records of migrations, configurations and asset inventories.
* Update project workbooks, RAID logs, and documentation repositories.
* Ensure compliance with NHS change control, data protection, and infrastructure standards.
Person Specification
Essential – Education/Qualification/Training
* Recognised qualification or proven experience in Microsoft Teams Voice & UC Administration (Microsoft 365/Teams certifications preferred).
* Demonstrable project‑based experience delivering UC migrations (not service desk / BAU support).
Desirable – Education/Qualification/Training
* Evidence of continuing professional development in UC, cloud collaboration or telephony.
Essential – Experience
* Hands‑on project experience delivering Legacy Voice & UC migrations to Microsoft Teams (including physical deployment, cutovers, testing and support).
* Experience working in busy, multi‑site environments where mobility and self‑management are essential.
Desirable – Experience
* Experience with Microsoft Teams Central Tenant.
* Experience working within NHS Digital or other large‑scale public/health organisations.
* Experience working with third‑party telecommunications providers, including number PORTs.
* Experience working with multiple UC/Voice platforms (Avaya, Cisco VOSS/CUCM, BT, Centrex, PSTN, hosted VoIP).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name
East London NHS Foundation Trust
Address
The Green
1 Roger Dowley Court
London
E2 9NJ
Employer's website
https://www.elft.nhs.uk/
Seniority level
* Mid‑Senior level
Employment type
* Contract
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
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