NEW VACANCY! (PK9162)
Our client is a leading UK manufacturer of corrugated cardboard packaging, serving a wide range of markets throughout the UK with sustainable, high-quality products. They offer bespoke packaging solutions, including e-commerce and retail-ready packaging.
They are currently looking to recruit an Internal Account Manager / Sales Co-Ordinator who will be responsible for managing and developing relationships with existing customers to drive account growth. The successful candidate will have on a proactive and organised approach to account management, combining strong commercial awareness with excellent customer service skills.
Key Responsibilities:
1. Respond promptly and professionally to online and telephone enquiries
2. Build and maintain strong, long-term relationships with key customers
3. Retain and grow an assigned portfolio of accounts to ensure continued profitability
4. Identify customers with growth potential & proactively drive additional sales opportunities
5. Prepare, process, and follow up on sales quotations and customer orders
6. Set up accurate product specifications to ensure orders are produced correctly
7. Apply excellent attention to detail and organisational skills across all tasks
8. Liaise closely with internal departments to ensure customer requirements are met in terms of specification, costings, and lead times
9. Investigate and resolve order discrepancies or customer satisfaction issues collaboratively and efficiently
10. Work closely with colleagues to encourage a positive, supportive, and high-performing team environment
11. Provide support and cover for team members and other departments during periods of holiday or absence
Requirements:
12. Strong communication skills, both written and verbal
13. Excellent organisational skills and attention to detail
14. Proactive and commercially aware approach
15. Ability to manage multiple priorities and deadlines
16. Strong relationship-building skills
17. Team-oriented with a collaborative mindset
18. Previous experience in account management, sales support, or customer service (packaging or manufacturing experience desirable but not essential)