Site Supervisor General Information Press space or enter keys to toggle section visibility City City of London State/Province London Country United Kingdom Department DELIVERYACCOUNTOPERATIONS Date Tuesday, April 29, 2025 Working time Full-time Ref 20035464 Job Level Executive Manager Job Type Experienced Job Field DELIVERYACCOUNTOPERATIONS Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) OVERVIEW: This role holder is responsible for the operational, on-site delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. Would oversee the allocation of activities and tasks in the workflow to ensure achievement of contractual commitments and (KPI customer SLA's,) through continuous customer engagement whilst ensuring cost and productivity targets are achieved. PRIMARY RESPONSIBILITIES : - Provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules - Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners. - Become the subject matter expert on the defined solution for the client. - Assist with the preparation, planning and delivery of scanning services at end customer locations or at off-site locations - Responsible for handling job tickets and seeing them through to completion and delivery - Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational - Troubleshoot network, configurations and provide first round triage & maintenance to all customer devices - Utilize problem solving skills to identify new and innovative approaches - Use data to analyze metrics and present findings QUALIFICATIONS, SKILLSET & ABILITIES : - Experience managing onsite operations for scanning and digitizing client email and other documentation.?? - Adapts departmental plans and priorities to address resource and operational challenges - Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan - Ability to manage and prioritize workloads to meet contractual Service Level Agreements - Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities - Analyzes complex technical problems and delivers solutions where precedent may not exist - Excellent communication skills - Ability to successfully work with multiple CRM systems - Electronic & network connectivity fault finding and maintenance knowledge LI-CB1 Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.