Job Specification: Transport & Customer Support Administrator
Role Overview
We are seeking a proactive and reliable Transport & Customer Support Administrator to manage the day-to-day booking of transport jobs with our pallet carrier, liaise with hauliers and customers, and ensure the smooth running of delivery operations. This role requires a no-nonsense approach, excellent organisational skills, and the ability to handle challenges calmly and effectively.
Key Responsibilities
* Transport Coordinationo Book and manage daily transport jobs with our pallet carrier.o Liaise with hauliers to monitor delivery progress and resolve issues.o Follow up with customers to confirm deliveries and address concerns.
• Problem Resolution & Claimso Act as the point of contact for delivery problems, liaising between the customer and haulier.o Initiate and complete all damage claim documentation.o Handle push-backs from insurers, ensuring claims are processed efficiently.
• Administrative Supporto Order and prepare product samples for delivery.o Support the accounts team by checking invoices against transport jobs.o Undertake general office and administrative duties as required.
• Customer Serviceo Assist with overflow calls during peak times.o Respond promptly and professionally to customer emails.o Provide additional support across departments as business needs require.
Skills & Experience
* Strong organisational and time management skills with a practical, no-nonsense attitude.
• Previous experience in transport, logistics, or customer service (preferred but not essential).
• Confident communicator with the ability to liaise effectively with customers, hauliers, and insurers.
• Resilient when handling delivery issues and insurance disputes.
• Competent in Microsoft Office (Word, Excel, Outlook) and comfortable with general office systems.
• Attention to detail when processing documentation and checking invoices.
• Flexible and willing to take on varied tasks as required.
Personal Attributes
* Proactive and solution-focused.
• Calm under pressure with a practical, can-do approach.
• Team player who can also work independently.
• Professional, reliable, and approachable.
Job Types: Full-time, Permanent
Pay: £24,420.00-£28,000.00 per year
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
Work Location: In person