Overview
Position Overview: The Engagement/Retention Specialist will primarily focus on providing pre-and post-employment services to assist jobseekers in addressing barriers to employment, through early intervention and retention support services to achieve sustainable employment.
Responsibilities and Accountabilities
The Engagement/Retention Specialist is a member of the Employment Services team. Under the general direction of the Manager, Employment Services the incumbent will be required to undertake general case management duties as required with specific focus on supporting client intake, monitoring clients progress and supporting retention by completing the below duties:
* Provide services to Clients in a manner that is welcoming, safe and professional and ensures that their privacy rights are protected
* Deliver services in line with CCS’ contract, guidelines, policies, procedures, and performance requirements
* Use Case Management System to ensure all documentation is accurate, up to date and submitted within set timeframes
* Manage workload while working towards Key Performance Indicators (KPIs) through prioritization and effective time management
* Provide coaching, group facilitation and case management elements and related engagement/retention activities
* Provide part or all aspects of the Employment Service model as needed
* Display high level of personal integrity and professionalism when representing CCS
* Other duties as required that will support Clients return to work
Engagement
* Develop and maintain relationships with community stakeholders as part of generating and managing Client referrals
* Engage and follow up with program inquiries from multiple streams
* Screen Clients to determine if a client is best served through supported or self directed services and/or other Employment Services programs
* Support Clients with intake, awareness and navigation support, including accessing community resources for additional support needed to improve their job readiness
* Manage referrals and book assessments ensuring appropriate documentation in all case management systems
* Provide supported referrals as needed
Retention
* Work with an integrated service delivery and case management model including case conferencing to support employability and smooth transition into the workplace
* Upon employment, monitor client and employer for job retention (at a minimum, or more frequently when required), securing feedback on service quality and long-term impact
* Provide ongoing job maintenance support and follow-up with newly employed clients for up to 12 months
* Provide one-to-one follow-up to address issues similar to re-employment or provide referral to further training and education and/or life skills development
* Obtain documentary evidence of employment (i.e., pay stub, attestation form, letter/email from employer) at job start, 1, 3, 6, and 12-months post job start
* Manage client caseload, ensuring timely and accurate data entry into case management systems (CaseFLO and CaMS)
* Direct clients who are not successful in retaining their paid employment or work placement to the Employment Specialist/Job Development team to assist them in finding new employment
Resources and Information
* Provide ongoing support to incoming clients to the Resource Centres
* Maintain and update print and electronic materials in the Resource Centres
* Support scheduling of events and prepare materials for information sessions/workshops and promotional purposes, and support social media promotion
* Assist clients onsite with computer access, including internet-based services
* Support front reception services and general as needed
* Participate in the hosting of community and employer events
General
* Participate in a team approach to ensure effective and co-operative functioning across the division and all specialists
* Support and maintain online job bank and social media accounts as required
* Provide administrative support (client tracking, supports, incentives, reports) as required
* Participate in staff and community meetings deemed appropriate by the Manager
* Provide services at various on and off-site locations where applicable. Travels and works off-site as assigned
* Other duties as assigned
Contacts
Internal: with Manager for direction and guidance, Program Managers and program staff related to aspects of service delivery, with all ES staff to collaborate on service delivery, with Agency staff in other programs to facilitate holistic approach to client service.
External: with clients to provide service, with community partners & employers for retention, with other agencies to develop client-focused plans, with funder representatives for reporting and information.
Salary Type
not specified
Job Requirements
Qualification Criteria
Education
* 2-year college diploma in related field such as Social Service Work, Career and Work Counseling, Career Development, Career Foundation
Nature of Experience Required
* 1 to 2 years related experience
* Demonstrated experience in some or all aspects of Job Search or Job Retention including employment/coaching
* Presentation/facilitating and coaching skills
Knowledge Required
* Solid understanding of job search strategies
* Demonstrated ability to work with diverse groups – including adults, youth, newcomers to Canada or other groups with specialized needs
* Demonstrated understanding of local labour market, community resources, programs, and services
* Solid understanding of confidentiality requirements and professional codes of conduct, with a focus on compliance and ethical standard
Skills Required
* Knowledge of multiple languages is considered a strong asset
* Computer literate and internet experience
* MS Office 365 (web)
* Excellent interpersonal, communication, time management and teamwork skills
* Presentation/facilitation and one-to-one coaching skills
* Proven ability to adapt to change, manage multiple priorities, and maintain strong work relationships while consistently meeting performance goals
Other Requirements
* Access to a personal device (smart phone or tablet) is required for periodic, two-factor authentication using the Microsoft Authenticator App when signing into CCS networks/cloud environment as part of I.T. security protocols
* Valid Driver’s license, reliable access to a vehicle & insurance
* Satisfactory Criminal Records Check.
Interested applicants can apply by forwarding an updated resume and cover letter via e-mail to recruit@ccs4u.org by the deadline. Please cite competition #25-18.
We thank all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code. CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.
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