We are seeking a highly organised and customer-focused Critical Incident Coordinator to join our team.
You will be responsible for handling incoming incidents, monitoring shared mailboxes, allocating job requests to engineers or subcontractors, and keeping all associated systems updated.
Liaise with subcontractors to schedule attendance and ensure timely completion.
Deliver a professional and articulate subcontractor dispatch service at all times.
Strong IT literacy, particularly Microsoft Excel and Word.
Excellent communication and relationship-building skills.
High attention to detail with strong planning and organising ability.
A team player with a flexible and solutions-focused attitude.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.