Summary We are looking for a motivated and enthusiastic individual to join our team as an AI & Automations IT Apprentice to support internal and client projects that use automation, scripting, and AI technologies. Wage £17,000 a year Check minimum wage rates (opens in new tab) Training course Information communications technician (level 3) Hours Monday - Friday, 9.00am - 5.30pm (out-of-hours may be requested with notice as overtime). 38 hours a week Start date Monday 5 January 2026 Duration 1 year 5 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Assist in designing, building, and testing automation workflows using platforms such as Microsoft Power Automate, n8n, and custom APIs Support the integration of AI tools and large language models (LLMs) into internal systems and client environments Help monitor, maintain, and improve existing automated workflows to ensure reliability and performance Provide first-line IT support for client systems, including cloud services (Microsoft 365, Azure, Google Workspace) and network devices Contribute to documentation of automations, scripts, and system processes Assist senior engineers in implementing new tools and solutions to enhance operational efficiency Participate in R&D projects exploring AI-driven tools and business process automation opportunities Collaborate closely with the technical team to troubleshoot and resolve IT and automation-related issues Where you'll work The Oak, Ashford Road, Newingreen, Hythe, Kent CT21 4JB Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider QA LIMITED Training course Information communications technician (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Interpret and prioritise internal or external customer's requirements in line with organisation's policy Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders Manage and prioritise the allocated workload effectively making best use of time and resources Complete documentation relevant to the task and escalate where appropriate Install or undertake basic software upgrades,either physically or remotely Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements Provide remote/F2F support to resolve customer requirements Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task Identify and scope the best solution informed by the system data associated with the task Test and evaluate the system's performance and compliance with customer requirements. Escalate non routine problems in line with procedures Use basic scripting to execute the relevant tasks for example PowerShell, Linux Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times Apply the necessary security, in line with access and/or encryption requirements Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely Test and evaluate network environments Monitor performance and usage of a network Deploy applications on a network Set up storage and data access for staff Apply necessary security measures, in line with access requirements to a network Carry out routine maintenance across network systems, ensuring organisational compliance Monitor network-related workloads including DNS and firewalls Install or undertake basic upgrades, either physically or remotely Establish digital communication or telecommunications systems through, for example cabling and connecting equipment. Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements. Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements. Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy Interpret and prioritise internal or external customer's requirements in line with organisation's policy Apply the appropriate tools and techniques to undertake fault finding and rectification apply Continuous Professional Development to support necessary business output and technical developments Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders Manage and prioritise the allocated workload effectively making best use of time and resources Complete documentation relevant to the task and escalate where appropriate Install or undertake basic software upgrades,either physically or remotely Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements Provide remote/F2F support to resolve customer requirements Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task Training schedule Why choose our AWS Cloud Support Specialist Level 3 programme? The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. The AWS Cloud Support Specialist Level 3 Apprenticeship enables the apprentice to: Understand how to carry out a methodical approach to problem -solving Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security Gain a fundamental understanding of operating system concepts in cloud-based environments Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools. Tools and technologies learned: Learners will learn to use AWS Requirements Essential qualifications GCSE in: 3 of any subject (grade 4 (A* - C)) Maths & English (grade 3 (D or above)) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Problem solving skills Analytical skills Team working About this employer At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering outstanding IT, automation, and AI-driven solutions to clients across diverse industries. At Iconology, dedication and initiative are recognised and rewarded. As our business continues to grow, so do the opportunities for career progression and personal development. If you’re passionate about technology, automation, and innovation — and you’re eager to learn in a fast-paced, team-driven environment, apply today! Company benefits Free on-site parking. Company social events and team lunches. Hybrid working options after training period. Access to professional certifications and learning resources. Social events. After this apprenticeship You will work closely with the IT Tech team and management, gaining the skills and experience to progress into an Apprentice Automation Engineer or IT Systems Technician role Upon successful completion of the apprenticeship, there may be an opportunity to secure a full-time position if available at the time with continued professional development, vendor certifications, and exposure to cutting-edge AI and automation technologies. Ask a question The contact for this apprenticeship is: QA LIMITED The reference code for this apprenticeship is VAC2000003529.