COMPANY DESCRIPTION
Edit Suits Co. is a fast-growing custom clothing company that is revolutionising the way people shop for clothes. Imagine your favourite piece of clothing and we’ll make it for you in 3 weeks in your personal size. Our business model defies traditional retail through a combination of e-commerce and showrooms, all focused around providing the best possible customer experience.
JOB OVERVIEW
We are currently looking for a talented retail professional to join our London team. As the Showroom Manager, your primary focus is to lead one of our London-based showrooms but may also provide support to other stores as required. You will join a team of experienced sales associates and report to the UK Sales Manager.
Day-to-day you will guide customers through the shopping process, take measurements, provide style advice and ensure that every customer who walks through the door receives a 5-star experience. You will provide mentorship to the sales team and support the business by maintaining company standards, driving targets, and overseeing the operational needs of the store.
RESPONSIBILITIES
* Achieve sales targets and drive KPIs to meet revenue expectations
* Hold yourself and sales associates accountable for metric-based goals
* Take client appointments and help walk-in customers
* Oversee the execution of daily operational duties including but not limited to: supervising the sales floor, managing the client appointment calendar, working with other key holders to open and close the store, maintaining visual merchandising standards, ordering supplies, shipping and receiving customer garments
* Balance the management of the appointment calendar and assist all retail walk-in customers
* Ensure every customer experience is 5-stars by leading by example and holding the sales team to the highest standards
* Expected to manage escalated customer cases in collaboration with the Customer Care team and the UK Sales Manager
* Expected to provide feedback to improve showroom performance and efficiency
* Collaborate with the UK Sales Manager with training and onboarding of new team members
* Additionally, oversee training duties, ensuring adherence to company processes and consistency in service delivery.
YOUR PROFILE
* 5+ years experience in fashion retail, preferably menswear or luxury
* Previous people management experience is preferred
* Sales oriented personality, target & KPI driven
* Self-starter with a strong solution-oriented thought process
* Ability to remain calm under pressure and lead a team during high energy situations
* Strong technology skills: Apple products, Google, and independently built systems
* Professional, businesslike, polite, and mature
* Strong interest in fashion and customer interactions
* Experience with Made-to-Measure (MTM) or custom tailoring is a strong advantage.
* We offer an attractive package with a base salary, bonus, and sales commission as well as great growth opportunities.