Customer Success Manager – Sustainability SaaS for Construction (UK – Fully Remote)
100% Remote (UK-based only)
We’re working with a high-growth SaaS company on a mission to help the construction industry reduce carbon, eliminate waste, and meet sustainability goals through intelligent, real-time data. Their platform is already being used by leading contractors and infrastructure organisations across the UK and Europe.
They’re now looking for a Customer Success Manager (CSM) to join their mission-driven team and support the growing customer base. This is a fully remote role with occasional in-person team meetups in the UK.
Your Role
As CSM, you’ll be the key point of contact for clients post-sale, ensuring they are onboarded smoothly, engaged effectively, and set up for long-term success using the platform. You’ll help build processes, deepen customer relationships, and contribute to product feedback and retention strategies.
Key responsibilities:
* Own onboarding, training, and ongoing engagement for a portfolio of construction and infrastructure customers
* Become a trusted advisor to sustainability teams, project managers, and site leaders
* Deliver tailored onboarding plans, walkthroughs, and adoption check-ins
* Track usage data and proactively manage customer health and renewals
* Collaborate closely with Sales, Product, and Support to drive value and continuous improvement
* Support customer feedback loops and advocate for product enhancements
What You Bring
* 2-4+ years in a Customer Success, Account Management, or Implementation role at a B2B SaaS company
* Experience working with construction, infrastructure, or sustainability-focused clients is a strong plus
* Excellent communication and stakeholder management skills
* Passion for sustainability and helping clients achieve their ESG goals
* Comfortable working independently in a fully remote environment
* UK-based with full right to work
Why Join?
* Join a mission-driven SaaS company transforming sustainability in the built environment
* 100% remote working with flexibility and autonomy
* High-impact role in a collaborative, values-led team
* Competitive salary, meaningful equity, and career progression opportunities
* Backed by top investors and growing rapidly with leading industry clients
If you’re a proactive and purpose-driven CSM who thrives on building relationships and delivering value, let’s talk confidentially.
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2507-354796
Salary: £50000.00 - £60000.00 per annum
Salary per: annum
Job Duration:
Job Start Date: 15/09/2025
Job Industries: Account Management & Customer Success Jobs
Job Locations: Greater London
Job Types: Permanent
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