Salary: £27,000 - £32,000 per year
Job Title: IT Support Engineer
Job Type: Full time, Permanent
Location: Seaford, BN25 1LS
Join a growing MSP where your skills actually make an impact. We’re a small but fast-moving Managed Service Provider in East Sussex, looking for an IT Support Engineer who wants more than just a ticket‑logging role. If you enjoy variety, solving real‑world problems, and working closely with clients, this could be the perfect next step in your career.
No two days are the same here — from remote troubleshooting to on‑site visits, you’ll be at the heart of keeping our clients running smoothly.
Responsibilities
* Providing IT support via phone, remote tools, and on‑site visits
* Owning and resolving helpdesk tickets in line with SLAs
* Building strong client relationships through clear, professional communication
* Setting up users across Active Directory, Microsoft 365, and Entra
* Deploying and configuring hardware (imaging & Intune)
* Supporting and configuring VoIP systems (training provided)
* Maintaining accurate documentation of systems, changes, and tickets
* Monitoring backups, updates, and system health checks
* Diagnosing, repairing, and upgrading devices in‑house
* Supporting and leading IT projects when required
* Working closely with the Operations Manager and wider team
Qualifications
At least 2 years’ experience in an IT Support role.
Strong troubleshooting skills and a logical approach.
A genuine passion for IT and delivering great service.
Confident communicator with excellent customer skills.
A team player who can also work independently.
MSP experience and relevant certifications are a bonus, not a must.
Technical experience with
* Windows Server (AD, GPO, DNS, DHCP)
* Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
* Windows & Mac OS
* VoIP systems
Location & travel
* This is an office‑based role in Seaford, with regular travel to client sites.
* Company vehicles are available.
* You must live within a commutable distance to be considered.
Benefits
* Annual salary increases (minimum £1,000 per year)
* Regular pay reviews
* Death in service cover
* Your birthday off — on us
* Free drinks in the office
* Well‑being support (including counselling sessions)
* Annual eye tests
* Smart casual dress + branded clothing
* Free parking
* Team events and socials
Additional requirements
* Due to the nature of our clients, a clear DBS check will be required before starting.
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