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Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers, including servers, storage, networking, power, and cooling equipment, ensuring our customers have continuous access to innovative solutions. We work on challenging problems with many variables affecting the supply chain and seek talented individuals to help us.
You will join a diverse team of engineers, supply chain specialists, security experts, operations managers, and other roles. Your responsibilities include maintaining safety standards, collaborating across teams, troubleshooting infrastructure issues, creating documentation, and supporting equipment. The role requires the ability to work independently and as part of a team, manage small projects, and escalate issues appropriately.
Responsibilities
* Troubleshoot facility and rack-level events within SLAs
* Perform root cause analysis of equipment failures
* Adhere to safety procedures
* Respond to emergency calls during on-call rotations
* Follow physical security policies
Qualifications
Basic
* Willingness to work rotating shifts, including nights and weekends
* Wear a pager for communication and emergency situations
* 3+ years of experience with computer hardware
* 3+ years of networking experience
Preferred
* Associate’s degree or higher in IT or related field, applicable certifications, or equivalent experience
* Networking certifications such as CCNA or Network+
* Experience with Cisco, Juniper, and other networking devices
Additional Information
We value diversity and encourage candidates with varied experiences to apply. AWS offers an inclusive culture with mentorship, career growth opportunities, and work-life balance. Travel up to 10% may be required.
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