We’re looking for an experienced Contact Centre Sales Manager to join a fast growth tech business based in Newcastle city centre.
Basic salary of up to £38,000 DOE + £15k OTE + annual bonus.
Reporting to the Operations Director, you'll lead recruitment, onboarding, and coaching for Sales Team Leaders and Advisors to ensure exceptional performance.
Responsibilities:
* Managing the day-to-day performance of your Sales Team Leaders and their teams in a B2C environment, coaching and improving processes to achieve targets and KPIs.
* Managing sales performance, monitoring market activity, and implementing procedures for continuous improvement.
* Collaborating with senior leadership to devise sales strategies and analyse data for enhancements.
* Oversee the professional development of your teams, including sales training, personal development, monthly 121s, and performance.
* As a member of the extended leadership team, you'll oversee management reporting and foster their company culture of support and results.
Benefits:
* 25 days holiday.
* Option to buy 5 or sell 5 twice a year.
* Pension contributions, 5% employee, 3% employer contribution.
* Access to discounts platform; shopping, retail, gym, cycle to work, etc.
* Maternity, paternity & adoption pay.
* Free eye test.
* Company events.
About You:
* Previous Sales Management or Team Leader experience.
* Thrives in fast-paced, high-growth environments.
* Skilled in recruitment, onboarding, and adapting to change.
* Strong project management and stakeholder relationship abilities.
* Experienced in diverse employee relations resolutions.
* Proactive, self-motivated, and growth-oriented.
* Proficient in optimising customer journeys and service levels.
* Effective in people management, coaching, and setting KPIs.
* Capable of generating and interpreting sales reports.
* Excellent communication and time management skills.
* Skilled troubleshooter and problem-solver.
If you are interested in this Contact Centre Sales Manager role, click ‘apply now’ and a member of our team will be in touch.