About the Position
Position: IT Helpdesk Technician
Location: Newcastle
Salary: Up to £25,300
The Role
Responsibilities
* Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
* Troubleshooting: Diagnosing and resolving hardware and software problems.
* Remote Helpdesk and Visits: Providing support remotely and visiting local schools in the area.
* Escalation: Escalating complex issues to higher-level support teams as necessary.
* Documentation: Maintaining accurate records of issues and resolutions.
* Customer Service: Ensuring high customer satisfaction through effective communication and timely updates.
Technical Skills
* Windows OS/Server, Active Directory & Group Policies
* Office 365 & Azure Administration
* Software Troubleshooting
* Basic knowledge of IT Systems and Networks
* Bespoke Software Training
What We Offer
* Professional Development: Opportunities for training and career progression.
* Supportive Environment: A collaborative team culture where your contributions are valued.
* Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.
About You
* Customer Focused: Excellent communication skills and a customer-oriented approach.
* Problem Solver: Strong analytical skills with a keen eye for detail.
* Team Player: Ability to work well within a team and independently.
* Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.
How to Apply
Send your CV and cover letter to (url removed). Join us and become a vital part of our mission to provide exceptional IT services. Apply today!
Nice-to-have Skills
* Windows Server
* Active Directory
* Location: Newcastle upon Tyne, England
Work Experience
* Systems Administrator
* Desktop Support
Languages
* English
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