About the company
Le Cordon Bleu is a world leading culinary school that is steeped in history and has a rich heritage spanning over 130 years.
Le Cordon Bleu offer a wide range of Diploma, Bachelor and Master’s programmes, including the finest education in food, beverages, hospitality and tourism management.
Main duties
As the first point of contact for the world’s premier culinary arts institute, you aren't just an administrator - you are a brand ambassador and a dream-maker. You will guide prospective students from several countries through the transformative journey of joining Le Cordon Bleu London, ensuring every interaction reflects the institute’s heritage of excellence.
Responsibilities
* Deliver the highest quality counselling to prospective students
* Proactively engage with prospects primarily over the phone, while also using a variety of online and offline channels including, but not limited to email, messaging apps and in person.
* Follow up on new and existing enquiries, to drive applications and exceed enrolment targets.
* Increase conversion at all stages throughout the student lifecycle, from lead to landing, working to Key Performance Indicator (KPIs)
* Own and manage pipeline of B2C and B2B prospects from agents, school tours and recruitment activities abroad.
* Support with the development of student recruitment strategy for the UK & International markets.
* Own and manage online and in-person events, coordinating with regional offices for fairs and events.
* Liaise with Regional offices (HUB) to promote to Le Cordon Bleu London and its programmes
* Assist with termly Orientation and Graduation
About the candidate
* Fluent in English, with excellent telephone manners and impeccable writing skills.
* At least 1+ year experience in a student recruitment or admissions setting.
* User experience working with Customer Relationship Management (CRM) software.
* Demonstrable record of delivering on ambitious targets and Key Performance Indicators (KPIs).
* Ability to multitask while prioritising key items, with excellent organisational skills and attention to detail.
* Client-focused team player who can quickly build and maintain rapport with a range of audiences.
* Passionate about hospitality, restaurants & food
Personal Abilities/Aptitudes/Skills
* Highly communicative, pro-active
* Understanding of luxury and prestige brands a must
* Ability to deliver to tight deadlines under pressure
* Organized with strong self-management skills.