Relationship Manager
£80, | London | Permanent
IQ Talent Solutions
Posted month ago
Are you ready to take your career to the next level with an innovative and forward-thinking financial services provider? We're partnering with a dynamic organisation that is reshaping the industry and committed to delivering exceptional client experiences. This is an exciting opportunity to work as a Relationship Manager in a fast-paced, collaborative environment where your contributions will be valued, and your career growth is a top priority. The role will pay up to £80,, excellent benefits and is based in Central London.
This is an exciting opportunity for an Relationship Manager to help provide day-to-day support for Relationship Managers, completing CDD reviews, account opening and payment tasks.
What is expected of the Relationship Manager?
1. Comply with Regulatory & AML policies- this involves sanctions screening, PEP activity, large value transactions and high-risk country monitoring.
2. Further investigations to ensure activity of customer falls in line with CDD/KYC protocols.
3. Interdepartmental coordination to deliver high quality services. Namely between Treasury, Settlement and OPS.
4. Process all mortgage applications in a compliant manner, without errors and right first time.
5. Administrative work to ensure all customer files are up to date: this includes periodic reviews of all customer files to assess the adequacy of all presented documentation and KYC information.
6. Ensure compliance with laws and regulations relevant to responsibilities by enrolling in workshops, training courses and/or obtaining relevant certifications.
7. Ensure, where possible, customers are informed of any changes to the terms of reference relating to their accounts and the services provided by the bank.
8. Ensure customers requests are completed- whether they are transfers, cash orders, cheque books, depositing cash and enquiries
9. Meet all customer and performance KPIs
10. Point of contact for customers
11. Escalate risk matters to appropriate senior managers
12. As part of your self-development manage a small portfolio of customers, getting to know them ensuring that where appropriate they have online banking access, debit cards and are aware of the products and services we offer.
13. Achieve financial and non-financial objectives set
What we look for in a Relationship Manager?
14. CEMAP qualified
15. Up to date knowledge of AML regulations (JMLSG, FCA rules, 3rd EU Money Laundering Directive, The Money Laundering Regulations)
16. Certified Role
17. Working knowledge of day-to-day banking activities
18. Good knowledge in using the banks core operating systems
19. Communication skills with colleagues and customers
20. Arabic as a language
What the Relationship Manager will receive?
21. Up to £80, and Employee benefits package
22. A great work environment in a wonderful Central London location
23. The opportunity to learn, progress and enhance your skills