Job overview
An exciting opportunity has arisen to work within our Business Services Team at Royal Primary Care to cover 9 months maternity leave. This will be based at one of our Chesterfield sites.
We are looking to employ 2 part-time administrators for a fixed term 9 month period to cover maternity leave. We have 2 vacancies to cover:
* 1 x 30 hours per week
* 1 x 19 hours per week
Main duties of the job
An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for an enthusiastic part-time and full time Business Services Administrator to work within in our busy medical practice within the Chesterfield area.
The successful candidate should have basic IT skills.
Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English.
Working for our organisation
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.
Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.
(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)
Detailed job description and main responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
Person specification
Qualifications and Training
* GCSE in Maths & English Grade C or above
* ECDL or equivalent
* NVQ or equivalent in Customer Care
* Formal training in a public facing environment
* Knowledge of GP computer systems, preferably SystmOne
Experience
* Working with the public.
* Understanding of back office functions
* Telephone call handling experience
* Understanding of patient confidentiality and iGPR
Skills and Knowledge
* Good team working skills
* Ability to work independently following verbal or written instructions
* Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
* Understanding the referral process for patients from primary to secondary care.
* Understanding the issues around safeguarding and patient confidentiality
* GDPR knowledge
* Knowledge of searches within SystmOne .
* Ability to action team tasks.
* Knowledge of appointment process.
* Use of SMS systems.
* Use of admin email.
Personal Attributes
* Adaptable to change.
* Friendly but professional approach.
* Good time management.
* A willingness to strive for excellence and train in all aspects of the team
* Flexible approach to cross site working.
Flexible Working
If you\'re looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.
UK Points-based immigration system
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.
Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.
Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.
This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.
Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Gina Houchin Job title Practice Manager Email address gina.houchin@nhs.net Telephone number 01246 748000 Additional information
or contact Melanie Malton, Practice Manager South Sector melanie.malton@nhs.net
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