BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD - HYBRID WORKING
* Salary up to £35,000 p/a + benefits
* Dynamic environment working with cutting edge technologies
* Hybrid working - on-site will be in their Sheffield offices
* Late shift requirements once every 4/5 weeks
ABOUT THE CLIENT:
Our client is dedicated to providing top-notch Internet services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a First-Line Team Leader to help them reach their company ambitions.
A GLIMPSE AT THE BENEFITS/CULTURE:
* Bonus scheme/profit shares
* Hybrid working
* Flexible holiday allowance + birthday off
* Employee recognition
* A collaborative and supportive company culture
TEAM LEADER ROLE:
As a Team Leader, you'll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You'll deliver training, manage the team rota including absences, participate in the management on-call rota for HR matters, and support strategic objectives. You'll also monitor failovers, identify and implement process improvements, ensure exceptional client ...