Senior Customer Success Manager Do you want to join a fast-growing SaaS business where you can make a real impact and work with high-profile customers across the fleet and transport sector? Our client is seeking a Senior Customer Success Manager to join their expanding team. This is a key role focused on owning the full customer success journey, from implementation through to long-term value delivery, ensuring customers achieve measurable outcomes and ROI from the platform. This role will suit someone who thrives in a customer-facing, strategic environment and enjoys working at the intersection of customer experience, operational performance and data-driven insight. The role Acting as a strategic partner post-sale, gathering detailed customer requirements, operational priorities and defining success KPIs Creating implementation briefs for the Professional Services team to ensure platform configuration aligns with customer goals Ensuring system setup is designed to deliver both immediate and long-term value Monitoring platform usage and performance data to drive adoption and proactive customer engagement Leading data-backed Quarterly Business Reviews (QBRs) to demonstrate performance improvements and ROI Identifying early warning signs around adoption or usage gaps and recommending corrective actions Building trusted relationships with senior stakeholders including Directors and C-level leaders Collaborating closely with internal teams across Product, Professional Services and Support to deliver exceptional outcomes Maintaining strong account health through insight, structured action plans and clear communication Criteria Minimum 4 years experience in B2B SaaS Customer Success, Solutions Consulting or Technical Account Management Strong commercial awareness with experience supporting mid-market to enterprise customers Strong technical aptitude with the ability to understand platform configuration and make changes where required Excellent communication skills with the ability to engage confidently with both operational leaders and executive stakeholders Strong analytical mindset with experience using data to drive customer success and retention Experience in fleet management, telematics, logistics or compliance technology would be a strong advantage Comfortable working in a fast-paced, lean environment where initiative is essential Curious mindset with a drive to continuously improve Success metrics Measurable customer ROI achieved within the lifecycle of the contract Strong customer feedback and satisfaction (NPS or qualitative feedback) Platform usage aligned with customer KPIs and original pain points High-quality QBR delivery with insight, clarity and executive value Reduction in escalations and reactive support requirements Skills: Customer Success Account Management Saas Business to business enterprise customers Benefits: commission pension hybrid