ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognized throughout the world as the precursor of
modern pret-à-porter fashion. The Company was founded in 1951 with the aim of
offering “haute de gamme” feminine clothing, produced according to excellent
industrial processes. Passion, commitment and tradition have created a unique
fashion style.
We are currently seeking a Store Manager for the new Marella store in the Harrods for a full-time permanent position.
OBJECTIVES
Coordination and management of all activities related to the assigned store
Ensuring that the business objectives are met, including brand image, customer service satisfaction, brand identity and corporate standards required
Ensuring that business budgets are met, maximising all resources available
KEY RESPONSIBILITIES
Guarantee qualitative and quantitative staff and personal goals achievement, alongside the objectives set by the retail director
Develop the database and implement CRM activities under Brand guidelines and by using the given tools ( iPad, Mobile, etc )
Develop and consolidate the Client database
Train and manage the staff, assigning individual targets, tasks and objectives to reach in accordance with the business goals
Act as point of contact between personal and work related matters / contracts
Guarantee high visual standards in stores, for products, and sales representatives, in alignment with the brand's standard requirements
Planning and developing the staff's product, clientele and sales knowledge by optimising the available tools and the company's methods of training
Managing the product in accordance with the guidelines of product rotation, visual merchandising, considering the assigned business objectives
Gathering and analysing data, and providing feedback to headquarters
Managing product requests from the assigned store door, optimising its stock level
Analyse selling reports and business performance
Guarantee all assigned resources are constantly representing the brand
Selling according to the needs of the store and the management priority
KEY COMPETENCIES
Strategic thinking
Strong communication skills
Attention to detail
Leadership
Human resource management
Ability to manage own time / tasks
Understanding priorities
Ability to manage staff and self during busy times
Sense of style
Strong interpersonal skills
Negotiation
Networking
SOFT SKILLS
Passion for fashion
Membership
Teamwork
Entrepreneurial Skills
International skills