Montcalm East United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels. Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away. Overview The Night Receptionist plays a crucial role in ensuring the safety, comfort, and satisfaction of guests during the overnight hours. As the first point of contact for late arrivals and overnight enquiries, the role requires professionalism, discretion, and the ability to resolve guest concerns with efficiency and care. Working closely with the Night Manager and Assistant Night Manager, the Night Receptionist ensures seamless overnight operations, accurate night audits, and maintains the highest standards of Montcalm Collection’s luxury service. Responsibilities Process payments, deposits, and guest billing accurately. Provide personalised service to VIP’s and repeated guests, anticipating their needs and preferences. Manage overnight enquiries, bookings, and guest requests. Coordinate special requests and amenities for the guest, including room upgrades, special occasions. Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction. Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently. Accurately process payments and ensure the security of guest information. Monitor hotel security and assist with property walks. Respond to emergency situations calmly, ensuring guest and staff safety. Complete and balance daily financial transactions and night audit reports. Prepare and distribute overnight reports to relevant departments. Maintain the reception and lobby area to a professional standard. Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. Skills and Qualifications · A friendly and approachable attitude with a genuine passion for hospitality. · High attention to details and commitment to luxury service. · Flexibility to adapt to changing guest needs and preferences. · Ability to work under pressure and handle challenging situations with grace. · High level of professionalism, discretion and integrity. · Previous Front Office or customer service experience, ideally in a luxury hotel. · Proficiency in hotel systems (Opera, PMS) is an advantage. · Strong verbal and written communication skills. · Flency in English required, additional languages an asset. · High level of professionalism, discretion and integrity. Working Conditions · Overnight shifts, including weekends and bank holidays. · Regular guest-facing role requiring professional presentation (uniforms provided). · Standing for extended periods and occasional manual handling. Benefits Competitive salary. A supportive, empowering team environment. Benefits platform with various discounts. 28 holidays including eight bank holidays, with more holidays after two-year service. Cash-back health benefits, including optical, dental, chiropractor and physio services. Discounted gym membership. Access to Wellbeing platform and sessions, including EAP. Awards and Recognition Programme. Annual parties. Regular and ongoing training and development, including leadership workshops. Enjoy a paid day off to celebrate your birthday – because your special day matters! Eligibility Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role. Equal Opportunity Employer At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future. Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role. Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.