Job Description
Technical Architect - Amazon Lex
Contract - Inside IR35
6 months (options to extend)
Luton, Bedfordshire - 3 days onsite
We’re currently looking for an Amazon Lex Architect with proven experience in the contact centre domain and a strong grasp of Generative AI (Gen AI) and LLM integration. This is a client-facing architecture role focused on driving automation and conversational AI initiatives.
The Role
The end-client operates across multiple international markets and is accelerating its automation and customer experience transformation using AWS technologies. The selected candidate will play a key role in the technical design and implementation of Lex-based conversational bots (webchat and voice) and help guide the broader integration strategy.
Key Responsibilities
1. Lead technical design discussions with client architects and stakeholders
2. Create and present OSD (Overall Solution Design) and HLD (High-Level Design) documentation
3. Architect solutions integrating Amazon Lex with Gen AI/LLMs to enhance chatbot and voicebot capabilities...