Within your #OneTeam
You’ll be part of a team of 7 other technicians and 2 supporting Technical Leads to provide operational excellence on IT maintenance.
You’ll be involved in the daily handover meeting, communicating on all events in the datacenter and handing over key details.
Your main responsibilities:
Enable datacentre capacity growth:
Optimise racks for new servers
Connect power and network cables within server and network racks
Install servers as required by the Team Leader and in accordance with the operational plan
Assemble and install server hardware (assemble/install/upgrade/update servers)
Adhere to health and safety rules and regulatory requirements
Contribute to service reliability:
Complete interventions on the servers in response to monitoring alerts or customer tickets
Upgrade the servers (change obsolete components)
Undertake curative maintenance on delivered servers
Troubleshoot complex issues using various tools
Perform regular established maintenance procedures
Understand and maintain cabling systems
Replace failed networking devices within racks
Implement actions to resolve problems related to the server environment
Ensure servers are functioning properly via analysis and monitoring
Keep asset databases up to date
Manage and resolve system failures quickly
Escalate incident tickets to L2 support where appropriate
Assist team members with other relevant maintenance tasks within the DC
Your future impact
In 6 months
You will be working within the 24/7 Run technician shift pattern
You will be capable of interacting with the IT assets on site, respecting the operational standards and expectations for working in a live IT environment.
Capable of escalating issues and problems that you cannot resolve with the level 2 technicians or technical leads.
Able to work on basic troubleshooting topics alone or with the assistance of your colleagues, working within the SLA targets.
And in 1 year
You will be capable and comfortable with working with most IT assets on site.
Comfortable and familiar with the process of escalating and communicating any abnormalities tot he on site teams and escalation resources at your disposal.
Able to contribute to the growth projects for the site, installing, patching and powering network, server and general IT infrastructure.
Comfortable with working within the targets set.
Comfortable identifying priority work or tasks and seeing them through to completion.
Skills required:
Attention to detail and a solution orientated approach
A team player with excellent communication skills
Organised, autonomous and adaptable
A keen interest in IT and computer hardware
Experience of building and maintaining computers
Basic knowledge of computer networking
Positive, energetic and proactive mindset
Ability to take a step back, analyse, evolve and improve
Flexibility to work 24/7 work shifts