Summary
Keep orders moving, customers happy, and global operations running smoothly.
Role
Our Order & Export Administrator plays a key role in ensuring the smooth, accurate, and timely delivery of customer orders across domestic and international markets.
Working closely with customers, account managers, logistics providers, and internal teams, you will coordinate orders from start to finish, ensuring export documentation is compliant, issues are resolved efficiently, and service levels remain high.
This is a fast‑paced, detail‑focused role where no two days are the same, ideal for someone who enjoys organisation, collaboration, and continuous improvement.
This position is part‑time, working 2 days per week on Thursdays and Fridays. During the initial training period, working hours will be 8:00 am – 5:00 pm on both days. Once training has been completed, working hours will move to:
* One day: 6:30 am – 3:30 pm
* One day: 8:00 am – 5:00 pm
Your Key Responsibilities
* Manage and coordinate orders from start to finish, collaborating with customers, account managers, freight forwarders, external warehouses, and internal departments.
* Take ownership of your workload, ensuring all processes are completed accurately and on time.
* Resolve issues proactively and elevate where necessary to maintain high service levels.
* Ensure export documentation and related administration is completed accurately and in line with compliance requirements.
* Participate in daily team check‑ins and provide clear handovers to supporting teams.
* Handle escalations professionally and support problem resolution activities.
* Drive customer satisfaction by identifying root causes of issues and supporting improvement initiatives.
* Support the development of training materials and deliver process or system training where required.
* Assist the O2C Team Lead with prioritisation of daily activities and team coordination.
* Contribute to continuous improvement and process optimisation projects.
* Promote a respectful, collaborative, and positive team environment.
The Ideal Candidate
Key Behavioural Competencies
* Confident communicator with strong relationship‑building skills.
* Highly organised with the ability to manage multiple priorities and deadlines.
* Positive and proactive approach with willingness to learn and support others.
* Strong attention to detail and accuracy.
* Ability to remain calm and focused under pressure.
* Collaborative team player with a professional and ethical approach.
* Continuous improvement mindset with confidence to suggest new ideas.
Preferred Experience
* Previous experience within customer service, order management, or export coordination.
* Experience handling export documentation or international shipping processes desirable.
* Good IT skills with confidence working with systems and data.
* SAP experience beneficial.
Why Sofina Foods?
This is a great opportunity to join a collaborative and supportive team where your work has real impact on customer experience and business performance. You’ll gain exposure across multiple areas of the operation, building valuable skills in logistics, customer service, and international trade.
We’re on a journey of continuous improvement, and you’ll play an active role in shaping how we work, with opportunities to develop, take on new challenges, and grow your career within a dynamic FMCG environment.
Equal Opportunities
Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Location
Malton, North Yorkshire, GB
Hours of Work
Part‑time
Company
Sofina Foods
Country Code
GB
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