Senior Pharmacy Support Assistant - Homecare
To support the Homecare Lead and Senior Technicians in the day-to-day delivery of services.
To plan own tasks and to support workload across Homecare services.
To support in the development of Homecare procedures.
To manage at least one Homecare provider statement of account (ordering, invoicing, and management of credits) -supervisor contactable for advice but post holder is responsible for proactive monitoring.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
To provide support to the Homecare Lead & Senior Technicians in the development and maintenance of systems supporting Homecare.
Assist in the development of Homecare Services.
To support implementation of recommendations for commissioned reports and Royal Pharmaceutical Society standards.
To manage prescription and invoice processing in line with procedures.
To raise purchase orders for prescriptions prior to sending to providers
To use homecare providers portals for prescriptions, finance (where applicable) and queries.
To manage and maintain monthly statements from each homecare provider
To support in reporting and completing databases
To support auditing, complaints, and incident management.
To ensure all funding requirements are adhered to.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job responsibilities
To provide support to the Homecare Lead and Senior Pharmacy Technicians in development and maintenance of systems supporting Homecare.
Assist in the strategic development of Homecare services.
Process Homecare prescriptions in a timely manner.
Process Homecare invoices in a timely manner
To carry out duties according to standard operating procedures.
To support training of routine procedures to new staff and support competency sign off.
To support the Homecare Lead/Senior Technicians in any Quality Improvement Projects (QI Projects).
To follow safe and efficient systems of work in accordance with relevant legislation e.g., Medicines Act, Control of Substances Hazardous to Health and Standard Operating Procedures and Wholesaler Dealers Licence.
To use the pharmacy computer system efficiently and to maximum benefit.
To attend such study days and updating courses when necessary.
To raise purchase orders for prescriptions using the PSO module prior to sending to providers.
To use Homecare providers portals for prescriptions, finance (if applicable) and queries.
Review the received invoices that have not been processed and investigate.
Deal with queries received into the generic email box or over the telephone and escalating to the Pharmacy Technicians when necessary.
To support in reporting and completing databases
Maintain any homecare documentation for therapies which require monitoring.
Support any reporting requirements.
Management and maintenance of the homecare companies statement of accounts, with support where needed
Review the received invoices that have not been processed and investigate.
To carry out duties according to standard operating procedures.
To support training of routine procedures to new staff and support competency sign off.
To support the Homecare Lead/Senior Technicians in any Quality Improvement Projects (QI Projects).
To follow safe and efficient systems of work in accordance with relevant legislation e.g., Medicines Act, Control of Substances Hazardous to Health and Standard Operating Procedures and Wholesaler Dealers Licence.
To use the pharmacy computer system efficiently and to maximum benefit.
To attend such study days and updating courses when necessary.
Person Specification
Qualifications
* 5 GCSEs grade C/4 or above in English, Maths and 3 others or equivalent demonstrable experience.
* NVQ level 2 in Pharmacy Services or equivalent demonstrable experience.
* Equivalent to GCSE or above in IT related subject
* NVQ level 2 in Pharmacy Services
Aptitude and Abilities
* Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
* Ability to work alone or as part of a team
* Demonstrable experience with acting as a team leader.
Knowledge and Experience
* Demonstrable experience of using a variety of IT sources.
* Demonstrable experience in a medical or health related environment
* Good proven understanding of Good Distribution Practises.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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