Summary About us: At Hive Support Services, we're in the business of helping businesses - no matter their size or sector. From buzzing start-ups to industry giants, we roll up our sleeves and dive in to solve real-world challenges with energy and expertise. Whether it's a full-scale business transformation, strategic consultancy, or just a bit of hands-on help to untangle a tricky problem, we're the team making things run smoother. From IT and Finance, to HR and branding, we bring smart solutions with a human touch. Sound like your kind of hive? Job Introduction Due to exciting growth, we are expanding our Business Support Team. We are looking for motivated individuals to act as the first point of contact for our staff and customers. Whether you are looking to launch your career in a professional office environment or you are an experienced coordinator looking for a supervisory path, we provide a platform where your contribution has a direct impact on our daily operations. Your role and responsibilities: In this role, you will be the heartbeat of our operations, acting as the vital link between our customers and our technical departments. You will: Deliver Customer Excellence: Act as the first point of contact via phone and email, providing high-quality support to resolve staff and parent queries efficiently. Bridge the Gap: Triage and track support calls, ensuring complex issues are seamlessly transitioned to the correct specialist teams, such as IT, Finance, or Sales. Maintain Operational Systems: Take ownership of our core platforms, including updating menu information on our school meal ordering system and maintaining accurate data across our business databases. Drive Process Improvement: Identify opportunities to make our systems more efficient and help implement those improvements as the team evolves. Provide Core Office Support: Handle essential administrative tasks and back-office functions that keep our Worcester Head Office running smoothly. The Ideal Candidate We hire for attitude and potential. You'll be a great fit if: You are comfortable and professional when speaking with people at all levels, both on the phone and face-to-face. You take pride in the accuracy of your work, especially when entering data into live systems. You can switch quickly between tasks to meet business needs and are happy working both as part of a team and independently. You are eager to learn new systems and, for the right candidate, take on supervisory responsibilities as the team continues to scale. The Perks: 25 days holiday 8 Bank Holidays Buy or sell holiday scheme (because flexibility matters) Your birthday off - yes, really! Life insurance, private medical, and amazing high street discounts A competitive salary and pension scheme Fantastic learning and development support - including the chance to gain qualifications