Job Description
Position: Operations Manager
Location: Rickmansworth, Hampton, or Walthamstow with hybrid working available
Regular travel as required across the Thames Water London non-infrastructure region, including sites in London and Guildford
Salary: £100k - 120k (Neg DOE) plus bonus, car/allowance, and excellent benefits package
Our Client: An integrated design and build solution provider operating in the water sector. They have over 1,000 staff working across eight regional centres, primarily supporting six long-term water sector frameworks, operating both independently and in joint ventures and alliances. They have been awarded a program of work to deliver non-infrastructure water and wastewater projects for Thames Water.
The Role: You will report directly to the Framework Director and will be responsible for controlling resources and accountable for all financial aspects of the framework and its projects to ensure targets for turnover, margin, and cash are met. You will oversee end-to-end project lifecycle performance and maintain relationships with clients, partners, and suppliers/subcontractors.
The framework is preparing to deliver water and wastewater non-infra projects in AMP8, ranging from £3m to £70m across the London & Guildford areas, with a team of up to 300 people.
Responsibilities:
1. Promote exceptional safety and delivery quality standards to direct and subcontracted workforce.
2. Develop and implement strategies to improve departmental efficiency and effectiveness.
3. Ensure sufficient resources of suitable caliber are available to meet departmental requirements.
4. Monitor departmental and contract performance.
5. Assist in developing and implementing the Framework Strategy.
6. Provide input into tender finalization.
7. Establish and maintain good relationships with clients, their representatives, partners, key subcontractors, and suppliers.
8. Prepare framework-level management reports.
9. Ensure regional turnover variance to budget is within departmental targets.
10. Ensure company procedures and quality standards are fully implemented and maintained.
11. Manage all commercial aspects of projects proactively, providing accurate forecasts and estimates.
12. Understand and implement the Quality, Safety, and Environmental Policies and Targets.
13. Possess detailed working knowledge and experience of project management from conception to end-user acceptance.
Key Relationships: Regional Framework Senior Leadership Team & Framework Director, Procurement, Regional Head of SHEQ, Supply Chain, External Agencies (e.g., DNO, Councils, Network Rail), Programme Manager, Clients, OP's & Capital Delivery, and direct reports including Programme Managers, Project Directors/Senior Project Managers, Head of Preconstruction.
Experience:
* Essential: Ability to work within strict deadlines, experience leading multidisciplinary design and construction schemes, excellent communication skills, delivery-driven with target management, extensive experience in large-scale project delivery, strategic, operational, technical, and management skills.
* Desirable: Experience in water and/or wastewater treatment plants, Chartered or near-chartered in a construction or engineering discipline, degree or equivalent in a construction-related discipline.
Package includes: Competitive salary, hybrid working (dependent on job needs), car/car allowance, bonus, 25 days holiday + bank holidays (additional 5 days available to buy), contribution pension scheme, life assurance, health insurance, private medical insurance, and other benefits like cycle-to-work scheme, discounts, and savings hub, Kids Pass, etc.
Keywords: Operations Manager, Operational Management, Project Management, Project Delivery, Framework Manager, Water Industry, Water Sector, Wastewater, Sewage, Utilities, Power Generation, Nuclear Energy, Energy from Waste, Infrastructure, Anaerobic Digestion, Project Planning, Risk Management, AMP 7 & 8, Thames Water, Anglian Water, Southern Water, Contract Performance, Strategy, Contract Management, Cost Control, Procurement, TBP.
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