Please note this role is available in either London or Manchester
The NRLA: Who we are
The UK's largest membership organisation for private residential landlords, the National Residential Landlords Association (NRLA) supports and represents more than 100,000 members across England and Wales.
Created by landlords, for landlords, it offers investors everything they need to run a successful and compliant lettings business, whether they are full-time property professionals running large portfolios or accidental landlords with a single let.
The NRLA is a trusted ally, on hand to guide members through the complex regulatory environment, with all the essential documents and guidance needed to run a successful and fully compliant business.
A truly member-first organisation, innovation is at the heart of what we do and have invested in and developed new proptech solutions for members, including the acquisition of property safety certification firm Safe2 and the development of the property management system Portfolio.
A dynamic and fast-paced organisation, the NRLA is a great place to work, and it is not just us saying that; we have Investors in People Gold status to prove it. The association was also named one of the best companies to work for in the UK in a list compiled by The Sunday Times.
Our enthusiastic and ambitious staff work out of offices in Central Manchester and Central London, with hybrid working options available. Colleagues typically work from home four days a week, with one day in the office.
We are looking for colleagues who are professional, adaptable, and innovative. In return, we offer an inclusive and creative working environment with attractive options for training and career development, and a competitive salary and benefits package.
Please note the closing date for this role is 12 pm on Thursday, 13th November. However, we reserve the right to close it early if we have a sufficient number of applications.
The NRLA package:
* 25 days annual leave increasing to 26 days with three years service, 27 days with five years service and 28 days with seven years service
* Additional annual day off for your birthday
* Salary exchange Pension scheme
* Life assurance
* Cash plan health and wellbeing benefit including Employee Assistance Programme and counselling service
* Sick pay
* Cycle purchase loans, season tickets loans and interest free staff loans
* Complimentary NRLA membership
* Non contractual annual performance-related bonus scheme
* Enhanced maternity and paternity pay
Main and Scope of the Job
The role of commercial coordinator is to support commercial and partnership operations, including managing administrative tasks, coordinating sales activities and ensuring efficient processes are in place and followed.
Duties and Key Responsibilities
Partner and contract administration:
* Provide structure to partner engagement.
* Disciplined use of the company's CRMs, keeping records up to date.
* Manage and report on contract review dates monthly.
* Complete company governance on all service partners and advertisers, including yearly review.
* Take a birds-eye view of invoicing (commission and sales) and collaborate with relevant stakeholders where needed.
* Audit repository holding commercial documentation.
* Produce a monthly enquiries and complaints report and share with stakeholders.
* Complete reasonable ad-hoc administrative tasks from time to time
* On occasion, support with preparing marketing reports alongside the Commercial Marketing Manager
Publishing Support:
* Fulfil basic publishing duties, including confirmation of paper order and the pull of member mailing lists.
* Ensure third-party advertising is approved by appropriate stakeholders and support the Commercial Marketing Manager with protecting the NRLA brand.
Sales Administration:
* Provide administrative support for Partnership Managers and the B2B Sales team with raising invoices (marketing, events, contract management fees).
* Share update to team on outstanding issues; invoices, complaints, etc.
Person Specification
Qualifications:
* Ideally holds an entry-level Administration qualification or equivalent experience.
Skills and Abilities:
* Proactive individual with a problem solver mindset.
* Ability to identify opportunities for efficiency and instigate change.
* Highly organised and stickler for attention to detail.
* Strong communication skills with internal and external stakeholders were required.
* Being able to prioritise tasks and meet deadlines.
* Proficiency in the use of Microsoft programmes.
Experience:
* At least 2 years of experience in administration.
* Proven track record with supporting multiple functions, particularly in a sales environment.
* Familiarity with CRM systems is desired but not essential
Knowledge:
* Industry knowledge is beneficial but not a specific requirement
Personal Attributes and Other Requirements:
* Consistently upholds NRLA Values of professionalism, agility, leadership, inclusivity, and integrity to foster a positive and ethical workplace culture.
* Must travel to either the London or Manchester office once a week
* Must be comfortable with working unsociable hours on occasion.
* Strives for excellence
* Be a good team worker, demonstrating loyalty and commitment to the organisation and team members
Member and colleague support:
* Oversee any enquiries and complaints from start to finish, acting as the first line of defence to the Commercial team.
* Share recommendations with colleagues to improve member experience.
Events administration:
* Provide the Commercial team with administrative support for raising invoices, sending and receiving documentation and managing engagement.
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