Customer Experience Specialist Apprentice
Vacancy Description
* Troubleshoot and resolve hardware and software issues related to smart home products
* Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution
* Answer inbound phone calls promptly and professionally, addressing customer queries and issues
* Respond to customer support tickets in a timely and efficient manner
* Organise and coordinate returns for customers with faulty items
* Update the Customer Relationship Management (CRM) system with relevant and accurate information
* Maintain a high level of product knowledge and stay up-to-date with new product releases and features
* Provide feedback to the product development team on potential product improvements based on customer interactions
* Assist other departments during quieter periods
Key Details
Employer Description
LightwaveRF is a pioneer of the smart home technology sector and developed the first internet enabled devices in 2008. The Company’s market leading proprietary Internet of Things (“IoT”) platform, together with its applications and connected devices, provides its customers with fully integrated remote control and monitoring of light, heat, power and security.
Vacancy Location
Unit 1A Coppice Lane, Aldridge, WS9 9AA
Wage Frequency
Custom
Number of Vacancies
2
Vacancy Reference Number
1000281158
Key Dates
Apply From
10/10/2024
Closing Date For Applications
2024-10-31 23:59:59
Interview Begin From
2024-11-01 00:00:00
Training
Training to be Provided
* In addition to gaining practical experience in the role, you will also attain an NVQ 2 Customer Service qualification which will help start your career and give you an insight into the business processes and procedures
* Our training is delivered both face to face and remotely via teams with a development coach, who will be available for support 24/7
* You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours
Learning Provider
DERBY BUSINESS COLLEGE LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Work independently, Strong problem solving skills, Chatty and loves talking!
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