VANRATH are delighted to be assisting a leading company with the recruitment of a Customer Service Advisor. This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm. This is a Permanent position. This company has an excellent reputation. Salary £28,000 Amazing Holiday allowance other Additional Benefits (Top Company) Fantastic work benefits and Environment Holiday Package & Progression Opportunities Key Responsibilities: Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort The Ideal Person 1 years' experience in customer service or a similar customer-facing role A genuine passion for helping others and providing top-tier support Calm, confident communication - even when things get a little hectic Strong organisational skills and confidence using computer systems A proactive attitude and a team player mentality For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil Doherty via Vanrath in the strictest confidence. INDPD ''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role'' ''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.'' ''VANRATH was very helpful in assisting me in obtaining my new employment post. They made care to stay in touch, inform me of any updates and gave me some excellent interview advice. Thank you for all your assistance; I wouldn't think twice about using VANRATH again. Outstanding service.'' Skills: support customer service account handling customer service Benefits: Individual Company Bonus