As part of Counter Fraud and Compliance and Debt (CFCD), you will be at the heart of DWP’s front line operations, helping to change people’s lives and supporting CFCD’s purpose of fighting fraud in the welfare system.
Citizen and Data Reparation Services (CDRS) is a bespoke arm of CFCD focusing on reparation of benefit claims made using hijacked identities.
Our overarching aim is to support colleagues to prevent fraud, error, and debt from entering our benefit systems. Where it can't be prevented, to enable it to be detected and corrected as quickly as possible.
This is an exciting and challenging opportunity to work within CDRS. You will be involved in reviewing fraud, error, and debt within the department. This role is unique and challenging, aiming to help reduce fraud and error within the benefit system.
As the Data & Analysis Manager, you will play a key role in protecting and repairing citizens’ benefit records where fraudulent claims using hijacked identities have been made.
This will require you to:
1. Be responsible for collating and focusing on management information (MI), data interrogation, and analysis.
2. Analyse large, complex data sets, using your findings to influence the design of hijacked identity processes.
3. Ensure analysis, movement, and storage of data adhere to General Data Protection Regulations (GDPR), challenge where processes fail, and ensure outcomes are delivered on time.
4. Lead a small, remote team of Executive Officers (EOs), transforming performance and being accountable for the effective utilization of operational resources, delivering improved value for money, and driving out inefficiencies.
5. Motivate, develop, and encourage your team, undertake regular performance reviews, provide coaching, learning, and development, and conduct one-to-ones to develop skills.
6. Lead and support your team with operational duties, including continuous process improvements as CDRS processes are expanded and refined.
7. Build strong and sustainable working relationships with internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.
8. Be a self-starter, able to use your initiative, and make sound decisions.
9. Identify risks to performance achievement and drive continuous improvement.
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