Title: Customer Service Representative Department: Retail Banking R eports to: B ranch Manager FLSA Status : Non-exempt Location: Various; NJ Schedule : Full-time; Monday - Saturday Salary: $22.00- $32.50/hr. ____________________________________________________________________________________________________________________ Position Summary The Customer Service Representative provides exceptional customer service, sells bank products and performs bank transactions. The Customer Service Representative builds mutually beneficial and lasting relationships with new customers' by informing, advising and educating customers on Amboy Bank product and services. Essential Functions Build rapport and foster relationships with customers through information sharing and active listening Meet customer expectations by accurately assessing needs and providing solutions Provide timely, efficient and quality service when opening new client accounts Cross sell products by determining needs and referring customers to appropriate business partners Assist customers in a courteous and timely fashion Perform teller responsibilities such as cash handling, processing transactions, daily proof and etc. Provide support and back up to the head teller Comply with established policies, procedures and operational guidelines Job Requirements and Qualifications J ob requires a willingness to develop a working knowledge of the teller system and develop capability of researching cash discrepancies Job requires flexibility and willingness to travel to other locations/branch and to adapt to schedule changes Education and Experience Previous Teller experience High school Diploma or equivalent 4 years of banking experience (or a combination of advanced degree and experience, two years of which have been as a platform banker). Knowledge, Skills and Abilities D emonstrated knowledge of banking products and services Knowledge of principles and practices of needs assessment and ability to demonstrate such with existing and new customers Knowledge of principles and practices of needs assessment and ability to demonstrate such with existing and new customers Strong written, verbal and interpersonal skills Strong problem solving and decision making skills Good conflict resolution skills (use tact and diplomacy to handle uncomfortable situations) Position Requirements Job requires strong attention to detail and thoroughness in completion of assignments Job requires developing constructive and cooperative relationships with others Job requires the use of computers for various applications Job requires honesty, integrity and ethical behavior Physical Requirements Ability to stand for long periods of time up to 75% of the day when functioning as a teller Ability to sit for long periods of time Ability to use hands to grasp, handle or feel Ability to use computer keyboard and system to enter data and process information Ability to talk, hear and see Ability to use telephone to communicate with others. Ability to use office equipment such as teller scanner, personal computer, telephone, mobile device, copier, etc. Working Conditions Moderate sound as in business office with office machines, computers, and people traffic. Open floor work environment. Company Benefits Health/Wellness, Dental, and Vision Insurance Life and Voluntary Life Insurance Long Term Disability NJ Short Term Disability 401(k) 401(k) Matching Paid Time Off Employee Assistance Program Tuition Reimbursement All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.