Red Recruitment is recruiting a Customer Service Advisor in Evesham to join our client for an immediate start on a temporary basis. Benefits and Package for a Customer Service Advisor: * Salary: £12.21 per hour * Hours: Monday - Friday, 8am - 5pm (with potential to flex these hours after training) * Contract Type: Temporary, with opportunities to apply to a permanent role * Location: Evesham * Start date: Immediate start, Monday 27th October * On-site parking * New, modern office * Excellent transport links * Smart-casual dress * Full training provided Key Responsibilities of a Customer Service Advisor: * Respond to inbound customer enquiries via email and chat, ensuring first-contact resolution wherever possible * Use all relevant systems as tools to deliver exceptional service and maintain the 360-degree view of our customers * Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible * Maintain up-to-date knowledge of products, services, and processes * Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc. Key Skills and Experience of a Customer Service Advisor: * Previous customer service experience * Ability to work in a fast-paced, high-volume environment * Clear, professional communication skills (written and verbal) * Strong problem-solving mindset and ability to work independently * Basic computer literacy and confidence using customer service platforms * Team player with a positive attitude and a passion for customer satisfaction * Experience using CRM systems is desirable If you are immediately available, interested in this position and have the relevant experience required, then please apply now! Red Recruitment (Business)