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Client:
Expert Employment
Location:
Westhill, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
26488aa3309d
Job Views:
15
Posted:
29.04.2025
Expiry Date:
13.06.2025
Job Description:
IT Technician required to provide Desktop Support as the second point of escalation for internal customers' PC incidents. You will need a BSc and 1-2 years of experience or over five years of IT support experience (if no degree). Technical Skills include:
* Microsoft PC applications
* PC hardware and software support
* Ability to troubleshoot and resolve PC hardware and software incidents
* On-site support experience supporting multiple operating systems
* IT customer service focus
Certifications: MCP on Windows preferred; Dell certification preferred. Additional general requirements include:
* Experience on an IT Service Desk (a plus)
* Knowledge and experience with Ticketing systems (preferred)
* Ability to write technical support documentation (a plus)
* Excellent customer service skills
* Good interpersonal and presentation skills
* Fluency in English
* Willingness to work flexible hours when needed
* Ability to handle multiple projects and tasks simultaneously
* Ability to work under pressure
* Effective communication with customers, peers, and management
What you will be doing:
* Troubleshoot and resolve PC incidents
* Perform IMAC (Install, Move, Add, and Change)
* Staging of PCs
* Hardware & software maintenance and support
* Asset management
* Coordinate with Break/Fix vendor for hardware repair
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