Customer Support Agent
At Giraffe360, we’re looking for a Customer Support Agent to support customers through onboarding, adoption and day-to-day account activity.
This is a great opportunity for someone early in their career who enjoys building relationships, solving problems and helping customers get real value from a product. You’ll work closely with a range of departments across the business to deliver a positive customer experience, drive platform usage, identify risks and opportunities, and support customers throughout their journey with Giraffe360.
What you’ll do
* Support customers through onboarding and early-stage adoption
* Deliver product guidance, training and proactive customer support
* Build strong relationships with customers and provide a responsive, high-quality experience
* Monitor account activity and flag risks or opportunities
* Take ownership of customer queries, follow-up activity and day-to-day account management
* Capture customer feedback and share insights with internal teams
* Keep customer records and activity updated in Salesforce
* Work closely with Customer Success, Product and other teams to ensure a joined-up customer experience
* Be a key contributor to the success of our department as we continue to grow.
What we’re looking for
* Previous experience in a customer-facing, account management, customer success or support role
* Strong communication and relationship-building skills
* Confident managing customer conversations and follow-up activity
* Organised, proactive and comfortable taking ownership
* Customer-focused with a practical, solution-led mindset
* Comfortable working in a fast-moving environment
* Confident using systems such as Salesforce or similar CRM platforms
* Experience in SaaS, tech, property or a subscription-based business would be a plus
* Able to spot risks, opportunities and patterns in customer behaviour
You’ll thrive here if you are…
* Friendly, curious and proactive
* A strong relationship-builder who enjoys working with customers
* Comfortable taking ownership and following things through
* Curious, commercially aware and keen to improve the customer experience
* A collaborative team player
* Adaptable and happy working at pace
* Motivated by helping customers succeed and seeing the impact of your work
🎁 What we offer
* Competitive salary with bonus opportunities
* Hybrid working – 2 days per week in our Ancoats city-centre office (Mondays & Thursdays)
* 25 days annual leave plus bank holidays
* Paid day off for your Birthday
* Enhanced parental leave and pay
* Private Health Insurance
* Regular team socials and events
* Training, development, and genuine career progression opportunities
🦒 About Giraffe360
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our all-in-one device combines high-accuracy LiDAR and SLR photography to produce stunning visuals and precise floor plans — at the push of a button.
Recognised as one of Europe’s Top 100 PropTech solutions, we support real estate agencies in 30+ countries, have raised £30M+ in venture funding, and employ 275+ people across four global hubs.
✨ Ready to join a fast-growing company where your impact truly matters?
Apply now and let’s grow together.