Your new company you will be joining a well-established, global manufacturing business based in Wrexham, known for its strong client relationships and high-performance supply chain operations.
This is an opportunity to step into a highly visible role supporting international customers and gaining exposure across commercial and operational functions.
Your new role: This role goes beyond traditional customer service. It is a customer-facing, account ownership position where you will manage key customer relationships from an operational perspective. You will act as the primary point of contact for a portfolio of international customers, taking responsibility for the end‑to‑end customer journey from order placement through to delivery performance and resolution.
Day‑to‑day, you will:
This is a fast‑paced, highly interactive role that requires confidence, organisation and the ability to manage customer relationships directly.
What you'll need to succeed: Experience within a manufacturing or complex supply chain environment; background in customer service, customer operations or order management with direct customer interaction; confidence handling customer communication without a dedicated account manager layer; strong organisational skills and attention to detail; experience using ERP systems (SAP S/4 Hana advantageous); a good understanding of export processes or international customers; European language skills (Italian, Spanish, German etc.) are highly desirable and will be reflected in the upper end of the salary band.
Salary between £34,000 – £40,000 depending on experience and language capability.
25 days holiday plus bank holidays. Annual performance‑related bonus. Hybrid working available (up to 2 days from home following probation). The opportunity to gain exposure to global customers and develop within a highly commercial manufacturing environment.