Salary: £55,000 - 95,000 per year Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field Proven experience in IT infrastructure planning, development, and operations Strong technical knowledge of Microsoft 365 Platform, including Exchange, SharePoint, OneDrive, and Office Experience with Windows Operating Systems, SQL Server, and Active Directory, including PowerShell scripting Proven experience in server virtualization and Cloud-based Infrastructure Strong understanding of project management principles and practices Understanding of Helpdesk and Customer Relations Support systems Knowledge of Data Security and Cyber Security basics Experience in managing IT operations, including performance and training assessments Familiarity with cybersecurity practices and frameworks, including ISO27001 and ISO22301 Responsibilities: Oversee the day-to-day operations of the IT infrastructure to ensure reliability and security Support the IT Director with the implementation of IT and AI & Innovation Strategies Collaborate with the Innovation Manager and Digital Adoption Team on innovation projects Manage team members, ensuring they stay updated on technology and maintain high service standards Maintain and optimize the firm’s on-premises and cloud-based infrastructure Oversee backup and system security operations Participate in internal and external audits Manage Cyber Essential Plus accreditation renewals Develop and document processes and procedures for team implementation Identify and manage operational risks Manage IT projects in accordance with deadlines Provide hands-on support and participate in the out-of-hours support rota Guide stakeholders via help desk support Assist with the management of IT vendors, contracts, and software licenses Develop best practice guides and procedures Prepare monthly management reports of team/service activities and operational metrics Technologies: AI Active Directory Cloud Support Microsoft 365 PowerShell SQL Security SharePoint Windows Office 365 Network More: We are excited to welcome an IT Operations Manager to our team, who will play a crucial role in overseeing our IT infrastructure. Youll be joining a dedicated group of IT professionals who are committed to innovation and high service standards. Our firm offers a collaborative work environment, opportunities for professional growth, and a competitive benefits package. This role is based in our office, where we champion both on-premises and cloud-based solutions to deliver reliable systems and services. last updated 4 week of 2026