Billing Administrator – Salford Quays
As one of the fastest-growing companies in the industry, Marlowe Fire & Security prides itself on delivering excellence from design to maintenance. Employees receive a vibrant company culture, career progression opportunities, competitive salary, vehicle allowance, and a comprehensive benefits package.
Responsibilities
* Oversee the daily management and accuracy of the engineering job database, ensuring all open jobs are up to date.
* Prepare, price, and generate invoices on a daily basis, maintaining strict attention to detail and financial accuracy.
* Coordinate with internal departments to secure essential information required for timely invoice processing.
* Compile and submit customer reports in line with agreed schedules and formats.
* Upload invoices to client‑specific portals, ensuring adherence to each portal's requirements and timetable.
* Investigate invoice discrepancies, resolve queries, and issue credit notes where appropriate.
* Maintain and update the invoicing database to ensure data integrity and traceability.
* Provide general administrative support and undertake ad‑hoc duties as needed to assist business operations.
* Retrieve and action phone and email messages promptly, meeting all service‑level agreements (SLAs).
* Manage customer enquiries and complaints from receipt to resolution, delivering a positive client experience.
* Process orders efficiently to guarantee job completion and accurate billing.
* Take a proactive approach to managing customer workloads, prioritising tasks to meet deadlines.
* Finalise job costs and close work orders for invoicing, in strict accordance with customer specifications.
* Collaborate closely with internal teams to ensure customer requirements are met and work is completed within SLA.
* Maintain clear, professional communication with both internal stakeholders and external clients to support seamless service delivery.
Requirements / Qualifications
* Self‑motivated with a proactive approach to managing workload and delivering results.
* Capable of working independently, demonstrating a strong commitment to continuous learning and professional development.
* Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
* Customer‑focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
* Analytical mindset with the ability to interpret and utilise data to support decision‑making.
* Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
* Experienced in data manipulation using Microsoft Excel and other relevant software tools.
* Possesses strong organisational skills with meticulous attention to detail.
* Adept at managing multiple priorities simultaneously through a structured and methodical approach.
* Experience working with customer portals and related digital platforms.
Benefits
* Competitive basic salary up to £24,600 per annum, commensurate with experience.
* Comprehensive Royal London Pension Plan.
* Life assurance cover valued at four times your salary.
* Paid annual leave including standard holidays at 22 days plus bank holidays.
* Extra annual leave – one additional day off for every full year of service, up to 25 days.
* Paid candidate referral scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.
* Dedicated mental health & well‑being programme.
* Employee recognition scheme that values and rewards your contributions.
* Clear development and progression pathways.
* Convenient, free, secure on‑site parking.
* Complimentary access to on‑site gym facilities.
Equal Opportunities
At Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment. We celebrate individuality and are committed to supporting you with any adjustments needed for a fully inclusive recruitment process.
Right to Work
Regrettably, we are unable to offer right‑to‑work sponsorship. If you do not currently have the right to work in the UK or will need additional support to extend your current status, your application cannot be considered.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Administrative
Industries
IT Services and IT Consulting
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