Lancashire | On-site I’m currently partnering with a well-established UK manufacturer that continues to invest heavily in its technology and people. As part of their ongoing growth, they’re looking to add a 1st Line IT Support Engineer to their IT function. This is a great opportunity for someone early in their IT support career who enjoys being the first point of contact, solving problems, and delivering an excellent user experience. The Role As a 1st Line IT Support Engineer, you’ll be the first point of contact for internal users, providing day-to-day support across desktop, hardware, and core business applications. You’ll play a key role in keeping the business running smoothly by resolving issues quickly and escalating where needed. What You’ll Be Doing * Acting as the first point of contact for IT support queries via phone and helpdesk * Logging, qualifying, and documenting incidents accurately * Working within a ticketing system to resolve issues in line with SLAs and KPIs * Providing desktop and end-user support across: * PCs and laptops * IP phones, headsets, monitors, tills, and peripherals * Delivering first-time fixes for known issues and troubleshooting new problems * Escalating more complex issues to 2nd Line support when required * Supporting users both on-sit...