Employer description: \nRM don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. \n\nIn addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.\n\nWhat's involved?\nThey are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your Technical Apprenticeship in IT & Telecommunications.\n\nSalary: £16,000 per annum.\n\nWorking week: 40hrs a week.\n\nBenefits:\nâ¢\tCompany events/nights out\nâ¢\tProgression opportunities\nâ¢\tFree onsite parking\nâ¢\tModern open plan office space\nâ¢\tJoining a team with established QA Apprentices\nâ¢\tGet to undertake a tried and tested apprenticeship training plan\n\nFuture prospects:\n90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Responsibilities:\nâ¢\tProvide telephone technical support to South Lanarkshire Council Establishments, providing advice and problem solving expertise on technical problems and queries\nâ¢\tProblem resolution will be mainly using remote tools such as NetOp or Centrastage\nâ¢\tEnsure systems are updated on a real time basis including detailed and accurate call notes\nâ¢\tEnsure calls are progressed and closed in line with contracted service level agreements\nâ¢\tEscalate any issues on call progression or customer issues (Some equipment handling may be required)\nâ¢\tProvide support for site visits to schools to resolve problems which we are unable to address remotely \nâ¢\tParticipate in project work such as installations and software rollouts\nâ¢\tIdentify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction Required skills:\nâ¢\tStrong multitasking and problem solving abilities \nâ¢\tExcellent communication and inter-personal skills, via phone \nâ¢\tStrong planning, organising and prioritising abilities \nâ¢\tCustomer focused \nâ¢\tFlexible to cope with change, be proactive and adapt quickly to a developing type of service delivery \n\nImportant information:\nThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.\n\nStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.\n\nOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. \n\nIf you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!