The PQO role is to work alongside LDU clusters to support them in achieving agreed performance. This includes:
* Ensuring that LDU clusters deliver in accordance with agreed national service delivery indicators and specifications
* Developing and delivering a quality improvement programme for the Division
* Identifying local performance and quality issues and opportunities linking in to HMPPS priorities.
* Running improvement initiatives to address opportunities for performance improvement
* Working with other PQO's to share best practice and maximise improvements in quality and performance.
Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties:
* Support Service Delivery Quality Improvement and Practice Development
* Performance management within the LDU Clusters
* Quality Management
* Develop Team and Partnership Working
* Plan and organise
* Use communication effectively
* Enhance your own performance
* Use information to support decision makers
* Manage Diversity and Quality
* Manage Projects
Essential Experience: Demonstrate experience of performance management, demonstrate experience of problem solving skills including analytical, evaluative & outcome focused techniques, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives.
Technical requirements: NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience). Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes). Ability: Demonstrate the ability to maintain information & administrative systems including databases.
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