Overview
HSBC Belfast, Northern Ireland, United Kingdom
Role: Customer Service Consultant – Bank customer experience and digital channel education.
What You’ll Do
* Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
* Play an integral part in customer education around HSBC digital services and fraud awareness.
* Identify customers who are in vulnerable situations and determine the best way we can support them.
* Help our customers with more complex banking needs to ensure they feel supported in their choices.
What do I need to be successful?
* Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
* The ability to take ownership of customer enquiries through to resolution, delivering a personalised, friendly & efficient service that exceeds expectations.
* Be resilient to a continuously changing environment.
When & Where you’ll work
Full-time role, 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all branches are open on a Saturday.) This position may require you to support other local branches within a reasonable distance with any additional costs reimbursed in line with HSBC Expenses Policy.
Note: If you are on a student visa that does not allow 35 hours per week, we will not be able to progress your application.
Your Training
You’ll receive full in-branch training to get you up to speed with the specifics of your job role, the systems you will use, and the products and services HSBC offers. The Customer Service Consultant training course is 9 days in total split over 3 weeks. Attendance of the entire course is required; holidays during training are not permitted.
What You’ll Get
We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.
You Will Also Receive
* Over six weeks’ holiday, including bank and public holidays, with the option to buy more.
* Perks at Work Benefit with access to 30,000+ national & local employee discounts.
* A market-leading employer pension contribution.
* BUPA Healthcare.
* Life Assurance, equal to four times your annual salary.
* Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
* Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Diversity & Inclusion
We are committed to creating diverse and inclusive workplaces and to removing barriers to ensure careers at HSBC are accessible for everyone. We are a Disability Confident Leader and will offer an interview to eligible candidates with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk.
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
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