Claims Handler - Liability
Manchester
This is a great role for someone who wants to be part of an evolving Commercial Claims function and contribute to meaningful transformation. As a Technical Claims Consultant within the Commercial Liability Direct team, you will manage a portfolio of liability claims of up to £100k and play a key role in delivering fair outcomes, technical excellence, and continuous improvement in claims handling.
What you'll be doing:
1. Managing a portfolio of Public, Employee, Disease and Product Liability claims within delegated authority (up to 100k)
2. Leading detailed investigations, instructing external experts, and confirming indemnity positions through robust policy analysis
3. Working closely with solicitors and counsel on liability assessment, litigation strategy and policy interpretation
4. Negotiating fair, timely and commercially appropriate settlements while balancing legal and customer outcomes
What you'll need:
5. Proven experience handling complex commercial liability claims
6. Strong technical knowledge of common law, liability principles and insurance legislation
7. Excellent analytical, communication and negotiation skills, with confidence influencing senior stakeholders
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but colleagues typically spend at least 50% of their time in the office to collaborate, learn and connect.
Benefits
We recognise we wouldn’t be where we are today without our colleagues, which is why we offer excellent benefits designed to suit your lifestyle:
8. Employer contributed pension
9. Annual company bonus
10. Discounts on insurance products
11. Generous holiday allowance
12. Flexible benefits package including optional health and dental insurance
13. Buy as you earn share scheme
14. Employee discounts and cashback
15. Plus, many more
We want everyone to get the most out of their time at DLG. That’s why we’ve created an offer that goes beyond financial rewards, supporting real choice, flexibility and work‑life balance. Our benefits are about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we believe diversity of background and thinking is a major strength. We are proud to be one of the UK’s Top 50 Inclusive Employers and are committed to creating an inclusive workplace where everyone can be themselves and succeed.
We know you’re more than a CV. If you need any adjustments to our recruitment process, please speak to the recruitment team, who will be happy to support you.
Direct Line Insurance Group is now owned by Aviva Plc. If you are successful, you may initially receive a Direct Line offer and contract of employment; however, your employment will transfer to Aviva Employment Services Limited from 1 July 2026 under TUPE. From that date, some terms and conditions of employment will change, including bonus and pension arrangements.