Retail Operations Manager (12 month FTC)
We are looking for a Retail Operations Manager to join our Retail HQ team. Reporting into our Retail Director, the role will ensure that the day-to-day operational requirements for all store activities are conducted accurately and in accordance with internal and external requirements.
Overview
Welcome to Trinny London! Here at Trinny London, we're changing the face of makeup and demystifying skincare. Founded in 2017 by Trinny Woodall, Trinny London challenges people around the world to rethink their routines. We have achieved tremendous growth since 2017 and are proud to be one of Europe\'s fastest-growing beauty brands, generating millions of sales by developing innovative products and building a talented team to support our growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow. We always go the extra mile, working together to push boundaries and celebrate wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to-dos might look like this:
Store Operations
* Continuously improve retail operations, ensuring effective communication and execution across all sites
* Develop an omni-channel strategy to enhance efficiency and support business growth
* Audit store operations with Regional Sales Managers to identify gaps and opportunities
* Optimize inventory control and supply chain processes for improved performance
* Collaborate with host store stakeholders for seamless retail execution
* Monitor stock loss, analyze audit results, and implement corrective action plans
* Ensure timely maintenance and upgrades through external providers
* Support operational training for project launches and process improvements
* Align retail targets and KPIs with Finance for clear communication and execution
* Oversee retail communication strategy for streamlined management-to-store engagement
* Manage the Retail Operations budget, ensuring targets are met and cost efficiencies identified
* Establish KPIs and metrics to drive customer-focused strategies
Projects
* Lead and support ad-hoc/ongoing retail projects, ensuring delivery on time and on budget
* Propose ideas or opportunities for projects and initiatives which will enhance retail operations; represent the retail team in cross-departmental projects and communicate back to the Retail team
* Lead each store opening using the retail openings calendar to deliver against timescales
* Develop and build a library of best practices, processes and procedures for operational excellence
* Own the Retail Calendar and disseminate information effectively across all departments
People Management
* Be responsible for line management and development of Retail Operations staff and oversee related administrative tasks/projects
* Define Retail Operations Strategy in alignment with the Retail Director and communicate effectively to the wider business
* Understand and demonstrate the Trinny London values and behaviours
* Support Trinny London in delivering an inclusive culture
* Act as an ambassador for Trinny London and communicate positively about the brand
Health & Safety
* Develop and maintain Health and Safety operational guidance for each location, ensuring training is up-to-date per local legislation
* Work with the Health and Safety Consultant to ensure procedures stay aligned with legislation and industry requirements
* Ensure all risk assessments are completed and filed in accordance with legislation
* Manage the PAT testing process for stores
* Ensure accident reports are completed, followed up and filed in liaison with the People Team; liaise on Fire Risk Assessments and extinguisher requirements
* Coordinate first aider training for each site
Requirements
These skills will help you go far in this role:
* Hybrid (Office 3 times per week) and willing to travel to stores as needed
* Demonstrable experience in a head office retail ops position, ideally within luxury/premium space, working with suppliers and concession host stores
* Experience managing and supporting a team, fostering an inclusive culture
* Be an ambassador for Trinny London
* Champion of operational efficiency, driven by process and attention to detail
* Can-do, positive attitude
* Strong stakeholder management, with emphasis on cross-functional collaboration
Benefits
* Hybrid and flexible working with core hours
* 25 days holiday plus wellbeing days
* Starter stack and company swag
* Company discount for you and your network
* Vitality health scheme, EAP and Medicash (including dental, optical & audiology)
* Annual personal training and development budget
* Enhanced family-friendly packages
* Pension scheme
* Cycle to work scheme
* Office socials and celebratory events
* Rewards and Recognition scheme for length of service
Equal Opportunities
We celebrate diversity in our customers, our products, and our teams. We champion inclusivity and want everyone to be the best versions of themselves. We\'re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Other
Industries
* IT Services and IT Consulting
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