Role overview
As Family Support Worker (Visits Centre Assistant) you will provide support to families visiting loved ones in the Visitor Centre, visitor centre services include; play and children’s services; and a refreshment service.
As a Family Support Worker (Visits Centre Assistant) at HMP Wormwood Scrubs, you will work as one of the PACT Family team, you will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.
About You:
To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving prisoners and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.