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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone who does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful, and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a community that cares about you!
More about your role
As Head of Customer Service, you will play a key strategic and operational role in ensuring the development, continuous improvement, and delivery of a best-in-class aftercare service to customers who have purchased a property from us. You will have appropriate ownership and accountability for identifying and developing all culture, process, & performance improvements, and efficiencies for the customer, as well as leading a team that will deliver customer interactions across multiple channels including phone, email, social media, live chat, and in person.
You will be responsible for implementing our People and Customer Promises, which will drive an effortless customer experience.
For more information
Please download our job profile available on our website.
More about you
We are looking for applications from people who put the Customer at the heart of everything they do. You will be a well-developed leader with a proven ability to develop and motivate teams.
You will have a proven track record of accomplishments and target-driven successes in the customer service field, with extensive experience leading operational customer service teams. Experience within the Construction and Development industry is key to success in this role, along with an understanding of the wider issues impacting the relevant markets.
We are a large, diverse, and ambitious business, offering all the challenges you could wish for.
We also offer a comprehensive benefits package, including:
* Competitive salary, with annual reviews
* Pension with matched contributions up to 7%
* Excellent holiday package – 36 days annual leave with options to buy or sell leave
* Private Medical Insurance
* Bonus Scheme
* Training and development opportunities
* Extra perks including discounts and offers from shops, cinemas, and more
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