Job Description
Job Title: Customer Service Lead
Location: Brighouse
Employment Type: Full-Time, office-based
Salary: £28,000 - £32,000
We are excited to be recruiting for an experienced and proactive Customer Service Lead to join our Customer Service team for our client. This role is pivotal in delivering a first-class customer experience by acting as the first point of contact for fault reporting and resolution. The ideal candidate will take ownership of customer issues from start to finish, ensuring they are resolved efficiently and in line SLAs.
If you are an experienced customer service professional, with a background in retail manufacturing, this could be the perfect next step for you.
Key Responsibilities:
As a senior member of the team, you will support the day-to-day operation of the department, drive service improvements, and assist in the development and mentoring of other team members. Your ability to identify trends, escalate issues appropriately, and contribute to process enhancements will be key to your success in this role.
1. Lead the daily operations of the Customer Service team.
2. Respond to customer calls and queries via the Zendesk system.
3. Log faults accurately and liaise with the Product team for resolution.