NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
You will provide direction and support to a team of Quality Assurance staff to enable them to carry out their daily tasks and duties effectively. You will support the planning of workload within the team, managing team resources, and, in the absence of the Deputy, adjust priorities as necessary to meet the demands of the service, escalating issues when required.
Duration, Location, and Working Pattern
Number of Posts: 2
Hours per Week: 23.5 & 12.5
Shift Pattern:
* Post 1: Monday, Wednesday 17:30–22:00; Thursday & Friday 17:00–22:00
* Post 2: Saturday & Sunday 09:00–15:15
Base Location: GGC Wide and can be moved to any location.
Salary is pro rata for part‑time hours.
Key Responsibilities
* Plan, organise, prioritise and maintain day‑to‑day administrative tasks for the QA team in absence of the supervisor.
* Ensure all data are processed by priority, collected accurately and recorded in line with GDPR; maintain data accuracy.
* Ensure completeness of data input and extract, collate and summarise database information for statistical management reports.
* Assist the Deputy and Health Records QA Manager in identifying needs, and in delivery, development and implementation of training packages including staff induction, specialist and refresher training.
Knowledge, Training, Qualifications and Experience Required
* Supervisory management skills/experience.
* Thorough knowledge of systems supporting data quality and relevant hospital and departmental policies.
* Computer‑literate, particularly in Microsoft Office.
* Previous clerical experience within a Health Records Department and good communication skills.
* Good computer, keyboard and Microsoft Office skills.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle‑to‑Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee you will be entitled to:
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
* Membership of the NHS Pension Scheme, including life insurance benefits.
* Salary Sacrifice Car Benefit Scheme.
* Development opportunities including study bursaries, e‑learning and classroom courses.
* Enhanced pay for working public holidays.
* NHS discounts on a wide range of goods and services.
* Confidential employee support and assistance, including counselling and psychological therapies.
Interested?
If you would like to find out more, we would love to hear from you.
Contact
(Insert contact details)
Application Process
This post may close early due to high volume. We will not provide shortlisting feedback. Please submit your application form as soon as possible.
AI tools such as ChatGPT or Copilot can assist in planning and preparing your application, but the content must be your own. Show us the real you, use AI wisely, and understand that AI-generated content may lead to withdrawal.
Please Note
From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 to 36 hours. Part‑time hours will be reduced pro‑rata, with a corresponding increase in hourly rate to keep overall pay unchanged.
NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options. We encourage applications from individuals seeking flexible arrangements.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is proud of a diverse workforce.
We are a Forces Friendly Employer; applications from the Armed Forces Community are welcomed.
FAQ / Contact Issues
For application portal or log‑in issues contact the recruitment service in the first instance.
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