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Job Location: Belfast (3 days in the office, 2 days from home)
Job Description
Are you passionate about upholding customer trust and ethical standards, and possess a strong background in risk management? We are seeking a detailed-oriented and experienced Project and Risk Management specialist to join our Global Markets First Line of Defense Customer Protection and Market Practices (CPaMP) Risk Team. This role involves project management and risk oversight, ensuring client communication processes, controls, and tools are effectively implemented to meet policy and regulatory expectations. The successful candidate will be responsible for implementing enhanced controls, governance, and tooling related to structured communications created by the Global Markets sales and trading teams.
What the Team does:
The Global Markets First Line of Defense Markets Customer Protection and Market Practices Risk team focuses on:
* Identifying, assessing, monitoring, and mitigating CPaMP risks across global markets.
* Ensuring compliance with Customer Protection and Market Practices, two of the six core Compliance risks within Citi.
Key Responsibilities include:
* Supporting the implementation of risk-based controls aligned with policy and regulatory expectations.
* Assessing risks associated with client communications and identifying necessary control enhancements.
Project Management
* Leading the end-to-end delivery of the structured communications project across multiple workstreams.
* Managing project plans, timelines, risks, and dependencies.
* Collaborating with cross-functional teams including compliance, legal, technology, and business units.
* Supporting management information and reporting.
Stakeholder Engagement
* Acting as the central point of contact for teams involved in the structured communications initiative.
* Providing regular updates to key stakeholders on project progress.
* Ensuring clear communication across all stakeholders.
Tool and Data Management
* Supporting the development and rollout of tools designed to enhance structured communications controls.
Required Skills and Competencies:
* Risk Management: Strong understanding of risk management practices, including experience managing projects with risk, compliance, or communication-related deliverables.
* Analytical Skills: Data-driven and structured approach to problem-solving and results achievement.
* Self-Management: Proven ability to work independently, take initiative, and drive tasks to completion with minimal supervision.
* Communication: Excellent verbal and written skills for impactful reporting and communication with senior stakeholders.
* Industry Knowledge: Familiarity with business communication control frameworks, relevant regulatory requirements, industry standards, and best practices related to client communication (preferred).
* Personal Attributes: Resilience, self-motivation, strong organizational skills, adaptability, attention to detail, and ability to thrive in a fast-paced environment.
* Collaboration: Ability to work effectively with regional and global partners across functions.
* Relationship Building: Strong interpersonal skills to build positive relationships with stakeholders, including senior management, business units, compliance, legal, and Internal Audit.
* Technical Proficiency: Experience with risk and control systems and reporting requirements; proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
Education:
* Bachelor’s/University degree or professional qualifications.
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