Job Description
ServiceNow Technical Architect
Location: UK - Hybrid (occasional travel)Salary: Up to £110,000
Our client, a leading UK technology provider, is seeking a ServiceNow Architect to lead the design, governance, and ongoing development of their platform. This is a player-manager role, combining hands-on technical delivery with leadership of a small internal team.
You'll shape the ServiceNow roadmap, ensure best-practice implementation across ITSM, ITOM, and CSM, and work closely with stakeholders to deliver scalable, automated, customer-focused solutions.
Key Responsibilities:
* Define platform architecture and strategy aligned to business goals
* Lead design, configuration, and customisation of ServiceNow modules
* Oversee governance, technical standards, and upgrade strategy
* Manage and mentor a small team of developers and administrators
* Act as the technical point of contact for internal and external stakeholders
What We're Looking For:
* Strong expertise in ServiceNow across ITSM, ITOM, and CSM, plus knowledge of other modules
* Certified System Administrator (CSA) and Certified Implementation Specialist (ITSM, ITOM)
* Proven leadership and stakeholder engagement skills
* MSP or IT Services background preferred
Benefits:
* Hybrid working
* Funded ServiceNow certifications
* Private healthcare and dental care
* Generous holiday allowance
* Contributory pension
* Annual trip to ServiceNow Knowledge Conference
Please note: Sponsorship is not available for this role, and you must be UK-based to apply.